Priority Support

You can't afford to go without your mission-critical servers, even for a few hours. SUSE Priority Support is available 24 hours a day, 7 days a week, 365 days a year—so you can get help in the event of an unexpected failure. You can also prioritize support by severity level, so you know you'll receive help with severity 1 issues as quickly as possible. We have support centers around the world, staffed with Linux engineers who understand mixed IT environments.

Key Features
  • Software upgrades & updates
  • Unlimited technical support
  • Access by phone, chat, or email
  • 24-hour access for Severity 1 issues

System Requirements

Priority Support for SUSE Linux Enterprise Server

With Standard Support you get immediate access to the latest software updates, and access to support engineers during standard business hours on Monday-Friday. For your mission-critical servers, however, you need more. SUSE Priority Support gives you access to support 24-hours a day, 7 days a week. Support can be accessed online, via chat, or on the phone.

Priority Support for SAP Applications

Given the nature of SAP workloads and the importance of having a fine-tuned and supported operating system, it pays to have proven enterprise-class support. With SUSE Linux Enterprise Server Priority Support you can confidently deploy SAP on SUSE Linux Enterprise Server and get the enterprise support you need.