Subscriptions and Services Support

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Whether you are implementing open source solutions for the first time or expanding your IT infrastructure to meet the needs of the digital economy, you need enterprise support from a trusted partner.

SUSE® Solutions, backed by SUSE Support, is your key to unlocking adoption and management of open source solutions with a global partner that is always on, experienced and treats you like family. Backed by SUSE Support provides peace of mind for your business because you know your solution will meet the needs of the most demanding of IT departments – yours.

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SUSE Support

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An open source solution, backed by SUSE Support, is secure, hardened, and enterprise ready. And you get access to an experienced, global team passionate about your success.

Support You Can Trust

SUSE Support provides transparent, follow-the-sun, personalized service from the leaders in open source. Backed by SUSE Support means your business will always have a relationship with a SUSE team that is dedicated to providing you with business value and customer satisfaction.

Our dedicated support engineers are:

Always on: We know that service outages don't always happen during the day. That's why we have 24x7, follow-the-sun, localized support. Or, connect with us online through forums, knowledgebase articles and documentation.
Experienced: When problems arise, you need to talk to a someone who can help you minimize downtime. Our support engineers have deep technical expertise built on SUSE's 25 year history.
Treats You Like Family: Our number one goal is to get you to problem resolution. We are transparent, proactive and will communicate with you openly and honestly.

SUSE Support: What Is It and Why Do You Need It?

Proactive Security

On average, SUSE releases 9 security pages per month. That's over 100 per year. Access them from the SCC to avoid security vulnerabilities and reduce risk.

Increased Function

Enjoy access to updates and service pack upgrades that improve stability, and add enhanced features and functions.

Excellent Support Service

Ability to access our product experts 24x7, means your business is secure. You will always have a relationship with a SUSE team that provides business value and customer satisfaction.

Choose the subscription that best meets the needs of your business. For nonproduction and test environments, we recommend a standard subscription. For production and business-critical environments, we recomend a priority subscription.

Standard
Software Upgrades & Updates	Yes
Technical Support	Unlimited
Methods of Access	Chat, Phone, Web
Hours of Access	12x5
Response Time	2 hrs Severity 1 4 hrs Severity 2 Next Business Day Severity 3 Next Business Day Severity 4

Priority
Software Upgrades & Updates	Yes
Technical Support	Unlimited
Methods of Access	Chat, Phone, Web
Hours of Access	24x7
Response Time	1 hrs Severity 1 2 hrs Severity 2 4 hrs Severity 3 Next Business Day Severity 4