Support Subscriptions

SUSE Support provides transparent, follow-the-sun, personalized service from the leaders in open source. Backed by SUSE Support means your business will always have a relationship with a SUSE team that is dedicated to providing you with business value and customer satisfaction.

Our dedicated support engineers are

Always on

We know that service outages don't always happen during the day. That's why we have 24x7, follow-the-sun, localized support. Or, connect with us online through forums, knowledgebase articles and documentation.

Experienced

When problems arise, you need to talk to a someone who can help you minimize downtime. Our support engineers have deep technical expertise built on SUSE's 25 year history.

Treats You Like Family

Our number one goal is to get you to problem resolution. We are transparent, proactive and will communicate with you openly and honestly.

Learn more about
SUSE Support

Read the Support Flyer
 
 
 
 

Already have subscriptions
to manage?

 
 
 
 

Maximize the value of open source with
a SUSE solution, backed by SUSE Support.

01

Proactive Security

On average, SUSE releases 9 security pages per month. That's over 100 per year. Access them from the SCC to avoid security vulnerabilities and reduce risk.

02

Increased Function

Enjoy access to updates and service pack upgrades that improve stability, and add enhanced features and functions.

03

Excellent Support Service

Ability to access our product experts 24x7, means your business is secure. You will always have a relationship with a SUSE team that provides business value and customer satisfaction.

Select a product to view the specific support offerings available to you.

   
Standard
  
Priority
Software Upgrades & Updates 		 

Yes

 

Yes

Technical Support 		 

Unlimited

 

Unlimited

Methods of Access 		 

Chat, phone, web

 

Chat, phone, web

Hours of Access 		 

12x5

 

24x7

Response Time 		 

2 hrs Severity 1
4 hrs Severity 2
Next Business Day Severity 3
Next Business Day Severity 4

 

1 hours Severity 1
2 hours Severity 2
4 hours Severity 3
Next business day Severity 4

How to Buy

Talk Directly to SUSE

Speak over chat or request a call back.

Locate a SUSE Partner

Search by type, location and specialization.

Need more information?

Check out our whitepaper on HPC support.

Public Cloud Launch

Choose your preferred cloud service provider.

Buy Online

Use the SUSE Shop to buy SUSE products online.

SUSE Knowledgebase

Find more information about your product choice

Advanced Search


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