Support Subscriptions

SUSE Support provides transparent, follow-the-sun, personalized service from the leaders in open source. Backed by SUSE Support means your business will always have a relationship with a SUSE team that is dedicated to providing you with business value and customer satisfaction.

Our dedicated support engineers are:

Always on: We know that service outages don't always happen during the day. That's why we have 24x7, follow-the-sun, localized support. Or, connect with us online through forums, knowledgebase articles and documentation.

Experienced: When problems arise, you need to talk to a someone who can help you minimize downtime. Our support engineers have deep technical expertise built on SUSE's 25 year history.

Treats You Like Family: Our number one goal is to get you to problem resolution. We are transparent, proactive and will communicate with you openly and honestly.

Learn more about
SUSE Support

Read the Support Flyer

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Maximize the value of open source with
a SUSE solution, backed by SUSE Support.

Proactive Security

Proactive Security

On average, SUSE releases 9 security pages per month. That's over 100 per year. Access them from the SCC to avoid security vulnerabilities and reduce risk.

Increased Function

Increased Function

Enjoy access to updates and service pack upgrades that improve stability, and add enhanced features and functions.

Excellent Support Service

Excellent Support Service

Ability to access our product experts 24x7, means your business is secure. You will always have a relationship with a SUSE team that provides business value and customer satisfaction.

What is included with a SUSE subscription?

Choose the subscription that best meets the needs of your business. For nonproduction and test environments, we recommend a standard subscription. For production and business-critical environments, we recommend a priority subscription.

Select a product to view the specific support offerings available to you.
   
Standard
  
Priority
Software Upgrades & Updates		  

Yes

  

Yes
Technical Support		  

Unlimited

  

Unlimited
Methods of Access		  

Chat, phone, web

  

Chat, phone, web
Hours of Access		  

12x5

  

24x7
Response Time		  

2 hrs Severity 1
4 hrs Severity 2
Next Business Day Severity 3
Next Business Day Severity 4

  

1 hours Severity 1
2 hours Severity 2
4 hours Severity 3
Next business day Severity 4

How to Buy

Talk Directly to SUSE

Speak over chat or request a call back.

Request a Call

Locate a SUSE Partner

Search by type, location and specialization.

Partner Locator

Need more information?

Check out our whitepaper on HPC support.

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Public Cloud Launch

Choose your preferred cloud service provider.

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Buy Online

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SUSE Knowledgebase

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