Cookie Notice


This Cookie Notice describes how the SUSE Group ("SUSE", "SUSE Group”, "we", "us" and "our") uses Cookies and applies to all of our websites ("Websites").

By accessing any of our Websites, you agree that this Cookie Policy will apply whenever you access the Websites on any device.

Any changes to this policy will be posted here and we reserve the right to vary this policy from time to time and your continued use of our Websites after any such change has been posted will constitute your agreement to any such changes.

Our Use of Cookies

Like many companies, some or all of our Websites may use "cookies". A Cookie is a small file of letters and numbers that is placed on your computer's hard drive when you visit certain websites. We may use cookies to tell us, for example, whether you have visited us before or if you are a new visitor and to help us identify site features in which you may have the greatest interest. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site. For more information on cookies, please see www.whatarecookies.com.

A cookie in no way gives us access to your computer or any information about you, other than information about how you use the Website and the Personal Information (defined in the Privacy Policy) you choose to share with us (including Personal Information you automatically share with us by way of your browser settings).

Most of the cookies we use are "personalisation cookies" which are used to recognise repeat visitors to the Websites and "analytics cookies" which monitor how visitors use our Websites and give us a better understanding of what content visitors are spending most time reading. The types of cookies used on our Websites are as follows:

Cookie Type Details
Strictly Necessary These cookies are essential to enable you to receive a service on a website. For example, cookies to operate online shopping baskets, do your internet banking or to comply with the law (e.g. such as to keep your information safe).
Analytics / Performance These cookies are used only to help us to improve our Websites over time, by giving us insights into how the various sections of the Websites are used and how users interact with the Websites, for example which pages visitors go to most often and whether they get error messages from web pages. The information collected is anonymous and statistical.
Authentication / Functionality Details: These cookies are used to identify unique visitors to the Websites. If you log in to the Websites, these are the cookies that allow us to remember who you are and what your preferences are so that we can provide you with access to pages personal to you, for example your account pages or your selected font size. These cookies help keep your visit to the site secure. These cookies can also enable enhanced, more personal features and to provide services you have asked for such as watching a video, which is how they are used on our website. Whilst information collected by "functionality" cookies may or may not be anonymised, the "functionality" cookies on our website only collect anonymous information.
Targeting These cookies collect information about your browsing habits to make advertising relevant to you and your interests. These cookies collect the most information about users.
Session These are cookies that are designed to ensure that your visits to the websites are as smooth as possible. Their main uses are:
  • Allowing us to identify your device as you use the Website, so that you are not treated as a new visitor each time you go to another part of the Website;
  • Ensure that the servers that we use to power the website each serve an equal number of users, to help make everyone's browsing as swift and responsible as possible;
  • Noting your browser's capabilities

We have listed in the table below the specific cookies that we use and the purposes for which we use them. You will see that we have also identified whether they are session cookies or persistent cookies. 'Session cookie' is a commonly used description for a cookie which stores information about user page activities to allow users to be recognized within a website so any page changes or item or data selection is remembered from page to page; whilst 'persistent cookie’ is a commonly used description for a cookie which helps websites remember your information and settings when you visit them in the future.

Type Cookie Host Name Purpose Persistent / Session More Information
Strictly Necessary Java Session .microfocus.com,
.suse.com
netiq.com
JSESSIONID This cookie is essential for the Java programming language to maintain a session with users. Session www.stackover­flow.com
Laravel Session .suse.com laravel_session This cookie is essential for the Laravel PHP web application framework to maintain a session with users Persistent
PHP Session .microfocus.com
.software.microfocus.com
.suse.com
netiq.com
PHPSESSID
PNX_­SESS­_ID
MKTPSESSID
This cookie is essential for the PHP programming language to maintain a session with users. Session http://php.net
User Session .microfocus.com LWSSO_­COOKIE_­KEY This cookie is essential for the Java programming language to maintain a session with users. Session
Ruby on Rails Session .suse.com _glue_session This cookie is essential for the Ruby on Rails application framework to maintain a session with users Persistent
Access Manager .microfocus.com,
.suse.com,
netiq.com
IPCZQX­#####­#####
UrnNovell­NidpCluster­MemberId
ZNPCQ003­-####­####
lb_esp
lb_login
lb_netiq
lb_novell
lb_partner­net­program
lb_suse
lb_scc
Access Manager is a Novell product used to manage authentication and security. These cookies are essential for its functionality. Session http://www­.novell.com
Type Cookie Host Name Purpose Persistent / Session More Information
Analytics / Performance Google Analytics,
Google Tag Manager
google.com,
www.googletagmanager.com,
.googleadservices.com,
.suse.com,
scc.suse.com
AID
APISID
CAL
GAPS
HSID
NID
OGP
OGPC
PREF
SAPISID
SID
SNID
SSID
__utma
__utmb
__utmt
__utmv
__utmx
__utmxx
__utmz
_ga
_gat
These cookies are used to collect anonymous information about how visitors use our site. We use the information to compile analytical reports which help us improve our website. The cookies collect information such as the number of visitors to our website, how they arrived there (e.g. directly from the internet or through linking from another website) and tracking which web pages they visited. Session https://support­.google.com
Eloqua eloqua.com,
.suse.com,
scc.suse.com
BKUT
ELOQUA
ELQSTATUS
Eloqua Corp. is a marketing automation SaaS company owned by Oracle which developed automated marketing and demand generation software and services for business-to-business marketers. It is used for many core demand generation activities. Persistent
Double Click Tracking .doubleclick.net _dpm_id
_drt_
id
matchcasale
matchfbx
matchgoogle
matchibehavior
matchimprovedigital
matchopenx
matchpubmatic
matchspotx
matchtwitter
wfivefivec
DoubleClick is a 3rd party product owned by Google that is used to measure campaign success. Persistent
Woopra .woopra.com wooTracker
__auc
_delighted_fst
gscv
woo_­user
woopra_­donut
driftt_­aid
gsci
gscs
Woopra tracks customer’s web and mobile activity, forms, and provides customer Analytics Persistent
woopra_donut: Session
Decibel Insight .decibelinsight.com,
.suse.com
da_­lid
da_­sid
Decibel Insight is a full suite of behavioral analysis tools Persistent
VWO .vwo.com,
suse.com
_vwo_­uuid
_vwo_­ds
_vwo_­uuid_­v2
_vis_­opt_­s
visid_­incap_­######
_vis_­opt_­test_­cookie
3rd party Analytics and testing tool suite. Persistent
SUSE suse.com,
content.suse.com,
scc.suse.com
Form_builder_icid Tracks marketing campaign references for performance analysis Persistent
Pardot .pardot.com
pi.pardot.com
software.microfocus.com
marketplace.microfocus.com
visitor_id
dtCookie
pardot
Pardot B2B marketing automation by Salesforce helps marketers create more leads, generate more pipeline, and empower sales to close more deals. Persistent
Type Cookie Host Name Purpose Persistent / Session More Information
Authentication / Functionality Language Preference .suse.com,
scc.suse.com
ag_­language
user_­language
redirect_­refer
locale
lang
Language cookie used to display content in users preferred language. Persistent
Country Preference .suse.com,
buy.suse.com,
scc.suse.com
user_country
shop_country
Country cookie is used to display localized content based on a user's location. Persistent
SUSE .suse.com chatSticky Stores a user's preference on the display of a chat window on the site for the session. Session
Novell Search .suse.com .novell.com novell_­search_­type
novell_­search_­paid
_keyword
novell_­search_­landing
novell_­search
_campaign
This cookie is used to track the user's search history and preferences. Persistent
Gated Lookbook Asset Integration .suse.com fb_­lb_­email Lookbook is a 3rd party product that delivers content and uses this cookie to track form submissions to prevent duplicate forms being displayed to the user. Persistent
Vbulletin Forums .vbulletin.org,
forums.suse.com
bb_­last­activity
bb_­lastvisit
VBulletin is a 3rd party product used for forums and it uses these cookies to track visitor activity. Persistent www.vbull­etin.org
AddThis social sharing widget .suse.com __atuvc Add This is a content sharing tool that allows users to share content on social media, blogs, websites, etc... Persistent www.add­this.com
LiveChat .livechat.com,
.suse.com
km_ai
km_lv
km_uq
mp_­#######
#######_­mixpanel
__livechat­_lastvisit
__livechat
__livechat­_chat
__lc.visitor
_id.###
Mp_#####
#######_
mixpanel
LiveChat is an online marketing, live support and web analytics application for SMB and large enterprise offered in SaaS (software as a service) model. It is used to offer chat support to visitors of the site. Persistent www.live­chatinc.com
SUSE Customer Center scc.suse.com organization_id This cookie is used to display the user's currently selected organization. Persistent
SUSE Customer Center scc.suse.com XSRF-TOKEN This cookie is required to protect users from a CSRF attack. Persistent
Digital River .suse.com,
buy.suse.com
vlmref
vlmref
vaid
X-DR-SHOPPER-suse
VISITOR_­ID
X-DR-LOCALE
X-DR-THEME
X-DR-CURRENCY
gc_ss_­suse
sjSE
wooTracker
_ga
_gid
Digital River is a 3rd Party online e-commerce tool and these cookies are essential to the functionality of the online SUSE shop. Persistent
Session

All information collected through the use of cookies is encrypted and we do not use cookies to collect information such as credit card numbers.

Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all our Website features. For example, we use a cookie to remember your cookie preferences and so:

  • If you delete all of your cookies you will have to update your preferences with us again.
  • If you use a different device, computer profile or browser you will have to tell us your preferences again.

Web Beacons

Certain pages on our Websites may contain "web beacons" (also known as Internet tags, pixel tags or clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page and the information in cookies set by the third party. We use web beacons to:

  • understand which email messages we sent may have been opened by you;
  • understand how you use and interact with our products and services;
  • improve our products and services.
  • optimise your html email experience;
  • provide you more relevant content; and
  • stop contacting you if over time we can see that you are no longer opening our email messages.

If you wish to prevent the use of web beacons, you may be able to prevent the use of some web beacons by setting your email application or software to display HTML emails as text only.

IP Addresses

An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our websites, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what geographic regions our website visitors come. We also may use this information to enhance our websites.

Changes to the Cookie Policy

SUSE may amend this Policy at any time without notice. By continuing to use the Website and making use of our services you agree to the updated Policy. If you do not agree to any changes that we make, you should not use or access (or continue to use or access) the Website, and/or our services. Any changes to this Policy will be posted on the Website.

Further Information and Complaints

If you believe that SUSE has not complied with this Cookie Notice, or if you have any questions about our privacy practices in general, please feel free to contact us at privacy@suse.com. Alternatively, you may write to the SUSE Privacy Counsel at the address provided below.

SUSE Software Solutions Germany GmbH
Privacy Counsel
Maxfeldstraße 5
90409 Nuremberg
Germany

If you have a complaint, please describe in as much detail as possible the ways in which you believe that this Cookie Notice has not been complied with. We will investigate your complaint promptly.

If you provide SUSE with inconsistent preferences (for example, by indicating on one occasion that you consent to our use of cookies and on another by declining cookies), SUSE will endeavour to update your privacy preferences in a timely and accurate manner.

This Cookie Notice was last updated: 15th of March 2019.