Adopt and manage your solutions with confidence knowing you're covered with SUSE.
Get what matters most: immediate access to the latest software updates and industry-leading support from the world's #1 Linux support provider. SUSE subscriptions provide the value you are looking for:
- Cost Savings: Forget costly licensing fees; buy what matters: software and support
- Reliability: SUSE products run seamlessly with your hardware and applications
- Software Upgrades and Updates: Get the latest version and regular maintenance and security updates
- Technical Support: Choose the #1 rated Linux support provider
- Generous Lifecycle: 10 years of support, and extend 3 more years if you need to
With a variety of subscription options, you can choose the level of service that best meets your needs.
|Software Upgrades & Updates||Yes||Yes|
|Methods of Access||Chat, Phone, Web||Chat, Phone, Web|
|Hours of Access||12x5||24x7|
|*Response Time||2 hrs Severity 1
4 hrs Severity 2
Next Business Day Severity 3
Next Business Day Severity 4
|1 hr Severity 1
2 hrs Severity 2
4 hrs Severity 3
Next Business Day Severity 4
*The target response time applies to the initial response when support is available. For example, a Standard subscription Severity 1 service request logged at 6 p.m. local time will have a target response time of before 10 a.m. the following business day. For follow up communications there are no SLA response times but of course we endeavour to answer all queries in a reasonable time frame.
SUSE changes the way you think about buying software. You're no longer tied to costly licensing fees. Instead, you buy what matters most: updates and support that free your time so you can focus on running your business. Save time and money by combining the proactive protection of software updates with the fast and effective response from technical support when you need it, and your investment in a SUSE subscription more than pays for itself. We are the experts in helping you maintain a stable, secure and optimized environment.
In addition, SUSE includes money-saving features and time-saving tools that make it simpler for your staff to install, configure and support Linux in your data center. Easy to use, and with the power to handle large numbers of systems, these tools cut maintenance costs and save time, freeing your staff to focus on adding more value to your business.
We maintain an extensive partner ecosystem to ensure that our software will run seamlessly in your environment. SUSE supports 11,000+ ISV applications and interoperates with Windows and UNIX. No other Linux platform is endorsed by more technology partners, and our list of supported software keeps growing. Leading hardware vendors support our Linux server OS, so you can save money by using your existing physical servers or new, low-cost commodity hardware. In addition, SUSE supports thousands of applications in virtual and cloud environments.
Choose the enterprise Linux software that leading software vendors, including Microsoft, SAP and VMware, recommend exclusively for their customers who run mission-critical applications on Linux.
Software Upgrades and Updates
For your IT team, the pressure to ensure mission-critical services are continuously available while keeping risk in check is greater than ever. Did you know that SUSE servers have the lowest downtime in their class? Keeping your systems up-to-date with the latest service packs, maintenance updates, and security fixes are critical to maintaining an optimized and secure system. Subscribe to receive automatic notifications so you can immediately access the right content specific to your environment. Then leverage our powerful tools to update your environment easily and effectively.
In addition, receive immediate access to new software releases without additional costs, complicated budgeting cycles and individual software purchase requests. We make it easy for you to have access to the latest features and functionality to keep your business competitive.
You'll sleep well at night knowing you're backed by the world-class SUSE support organization. Consistently ranked #1 for Linux support, SUSE has provided award-winning technical support for over 25 years.
With major support centers worldwide, staffed 24x7x365 with expert Linux engineers trained in supporting mixed IT environments, you'll get the help you need, when you need it.
You can also augment subscription support with Premium Support, to obtain mission-critical services such as account management, project support, dedicated support engineers, and more.
* note for "Ranked #1 for Support": Participants in an independent survey conducted by Lighthouse Research ranked SUSE above Oracle and Red Hat in overall quality of Linux-based technical support.
VARBusiness Report Card ranks SUSE number one in server operating system support for one reason:
- SUSE support meets over 99% of its service level agreements
SUSE provides a generous thirteen year Product Support Lifecycle for core server platform products based on SUSE Linux Enterprise 11, and a 10 year product support lifecycle for core server platform products based on SUSE Linux Enterprise 10 and 9. With this generous lifecycle commitment, you can plan and manage your environment with predictability.
If you need as little change as possible in your environment during the Extended Phase of the lifecycle, or for non-current Service Packs, more comprehensive services can be purchased in annual increments with Long Term Service Pack Support to provide these services for up to three years.