By: Matteo Limardo

April 25, 2017 12:26 pm


Holy Supportconfig File

Let's talk about Supportutils tool? Sure thing, why not! As a Technical Support Engineer in SUSE, I rely heavily on Supportutils tool which generates a file with all the configurations and logs of the system, the Holy Supportconfig File. Frankly, my job would be much more difficult without this little eminent tool and it took […]

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By: Colin Hamilton

April 24, 2017 6:56 am


Encrypting Supportconfig for Added Security

There are cases where the data on your server is extremely sensitive. In these cases sending information, like the supportconfig, to us using standard methods like email and FTP aren't secure enough. So what can be done? We can use GPG keys to encrypt the data before it is sent. I'll give the steps […]

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By: jrecord

May 14, 2008 12:37 pm


Creating a Central Supportconfig Repository

Overview FTP Server Configuration Host Configuration Conclusion Overview The supportconfig tool gathers system information to troubleshoot problems and reduce resolution time. The troubleshooting process is enhanced when you can compare a working server to a broken one, especially when you can compare the working and broken states of the same server. One challenge is, the […]

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By: jrecord

March 4, 2008 4:08 pm


A Basic Server Health Check with Supportconfig

Overview Methodology Health Check Overview Basic Environment Check Basic Health Check Basic Problem Solving Table Summary Conclusion Overview When problems arise with a server, the simple is often overlooked. Is the monitor plugged in? Is the install media in the DVD drive? Was the service started? Supportconfig is a tool designed to gather system information […]

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By: jrecord

February 7, 2008 10:42 pm


Troubleshooting a supportconfig Hang

Problem On occasion the supportconfig will hang when gathering data. The supportconfig is just a bash script that runs system commands. There are times that a command is executed at an inappropriate time, causing a hang condition. However, this is rare. Most of the time, the supportconfig just identifies a problem you already have with […]

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