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By: Matteo Limardo

April 25, 2017 12:26 pm

15,156 views

Holy Supportconfig File

Let's talk about Supportutils tool? Sure thing, why not! As a Technical Support Engineer in SUSE, I rely heavily on Supportutils tool which generates a file with all the configurations and logs of the system, the Holy Supportconfig File. Frankly, my job would be much more difficult without this little eminent tool and it took […]

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By: jrecord

May 14, 2008 12:37 pm

8,122 views

Creating a Central Supportconfig Repository

Overview FTP Server Configuration Host Configuration Conclusion Overview The supportconfig tool gathers system information to troubleshoot problems and reduce resolution time. The troubleshooting process is enhanced when you can compare a working server to a broken one, especially when you can compare the working and broken states of the same server. One challenge is, the […]

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By: jrecord

February 7, 2008 10:42 pm

12,383 views

Troubleshooting a supportconfig Hang

Problem On occasion the supportconfig will hang when gathering data. The supportconfig is just a bash script that runs system commands. There are times that a command is executed at an inappropriate time, causing a hang condition. However, this is rare. Most of the time, the supportconfig just identifies a problem you already have with […]

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