Self Support Standard Priority
Scope of Coverage    Maintenance Maintenance and Support Maintenance and Support
Delivered Updates via Customer Center Updates via Customer Center and Patches Updates via Customer Center and Patches
Support Hours N/A 12x5 24x7
Support Access Methods N/A Web, Email, Chat and Phone Web, Email, Chat and Phone
Support Response Time   N/A 4 hours 1 hour for Severity 1
4 hours for all others
  1 Year Subscription $50* Buy Online 1 Year Subscription $120* Buy Online 1 Year Subscription $220* Buy Online
  3 Year Subscription $135* Buy Online 3 Year Subscription $324* Buy Online 3 Year Subscription $600* Buy Online