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By: Stacey Miller

October 4, 2019 5:51 pm

14,222 views

Engaging with SUSE Support: Severity Levels, Response Times, and After Hours

When you purchase a SUSE solution, you know that solution is backed by SUSE Support.  A significant part of the “backed by SUSE Support” statement means that your solution has a defined lifecycle, is hardened and secured for your business critical systems, and maintenance is provided in the way of patches and security […]

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By: Stacey Miller

September 13, 2019 8:47 pm

8,866 views

Microsoft Azure and SUSE High Availability – When Availability Matters

This blog was written based on the SUSECON 2019 presentation given by Stephen Mogg, Technical Strategist for SAP and Public Cloud and Mark Gonnelly, Senior Consultant for SUSE Consulting. Microsoft Azure is one of the best hyper-scale, enterprise-grade, hybrid cloud platform available. In fact, it's the only global public cloud service provider to offer SLAs. […]

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By: Stacey Miller

July 31, 2019 9:21 pm

4,685 views

No More Sleepless Nights and Long Weekends Doing Maintenance

This blog was written based on the SUSECON 2019 presentation given by Raine Curtis, North America Core Services Team Lead, SUSE Global Services and Stephen Nemeth, Senior Architect, SUSE Global Services.   Datacenter maintenance – you dread it, right? Staying up all night to make sure everything runs smoothly and nothing crashes, or possibly losing […]

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By: Stacey Miller

May 15, 2019 8:40 pm

5,409 views

SUSE Support Treats You “Like Family”

If you’ve spent any amount of time watching television in the US in the past few years, no doubt you’ve seen the advertisements for The Olive Garden, boasting “When you’re here, you’re family!” But when was the last time you felt like that when calling on technical support? The […]

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By: Stacey Miller

April 17, 2019 4:34 pm

3,686 views

My Kind of SUSE Support

Another SUSECON has come and gone, and what an event it was! If you follow us on social media, you've seen the amazing, informative and inspiring keynote speakers, pictures of the great parties and videos of people from all over the globe who share our enthusiasm for open source. My Kind of Open This year’[…]

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By: Stacey Miller

March 29, 2019 7:16 pm

3,706 views

Going to SUSECON ’19? Get $5!

Have you been coveting your very own SUSE chameleon?  How about a pair of SUSE socks?  Or maybe it’s a notebook that you want to take home? The options to turn your office green are endless.  And to jumpstart your journey, the Support team wants to give you $5! This is […]

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By: Stacey Miller

March 26, 2019 11:10 pm

3,310 views

Digital Transformation is Hard, Let Global Services Make IT Easy!

We’ve all heard the mantra by now:  It’s time for every business to transform to become a digital business.  You know this is the truth – your customers demand it in this “always-on, I want it now world” that we live in.  And, if you are not even thinking about […]

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By: Stacey Miller

February 22, 2019 10:53 pm

3,982 views

Is a Services Partner the Key to a Successful IT Transformation?

Why are Services Partners key to a digital transformation? Recently, SUSE had the chance to catch up with Katy Ring, Research Director, at 451 Research.   As a Research Director, Katy sees a lot of companies taking on digital transformation projects.  We wanted to get her insight into the reasons why companies often […]

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By: Stacey Miller

February 1, 2019 9:21 pm

3,051 views

The Cost of a Do-It-Yourself Transformation

We live in a world where instructions abound on everything from a house remodel to a business transformation.  With YouTube videos, online classes, and the impervious Google search, it’s tempting to take on these d0-it-yourself (DIY) projects – all with the goal of saving ourselves or our company a bit of money. On […]

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