My Kind of SUSE Support


SUSE SupportAnother SUSECON has come and gone, and what an event it was! If you follow us on social media, you’ve seen the amazing, informative and inspiring keynote speakers, pictures of the great parties and videos of people from all over the globe who share our enthusiasm for open source.

My Kind of Open

This year’s theme, “My Kind Of Open,” encompassed everything we love about open source – collaboration, community, flexibility and access to solutions that fit your needs. And best of all no vendor lock-in. To quote SUSE’s President of Strategy, Alliances and Marketing, Michael Miller, “Why should anyone have to be locked in to a one size fits all solution? On the contrary…we want to unlock the inherent power of your uniqueness and enable transformation on your terms. We call it Open-Open.”

SUSE extends that open-open philosophy to our support teams as well. If you are looking for support that is everything you want from open source look no further than SUSE Support. Support the way you want it, when you want it. On your terms.

Don’t Take Our Word for It

SUSECON gave us the opportunity to survey our customer base and find out how they feel about open source in general and in particular SUSE Support.  At the end of the survey, we found that 84%  of the customers surveyed indicated that dependable support was key when implementing open source for the enterprise.

And when it comes to SUSE Support specifically, the results were overwhelmingly positive. Of those surveyed:

  • 67% said that SUSE Support was the reason they chose to buy a SUSE open source solution.
  • 80% said that having SUSE Support had increased their confidence in using open source solutions.
  • 56% said that SUSE Support exceeds their expectations.


If you’d like to contribute to these stats, you can take our survey here.  We welcome your opinion with “open” arms.

Choose Your Kind of SUSE Support

SUSE Support comes in two tiers, standard and priority, giving you the flexibility to choose the level of support that best meets your needs.

For software used in nonproduction and test environments, we offer a SUSE Standard Subscription. With this support option, you receive:

  • Access to a live person during business hours, in your local geography
  • Access to all updates, patches and security fixes
  • Unlimited service requests and access to all SUSE product information, knowledgebase articles and forums


For software used in production environments and business-critical solutions, we recommend the SUSE Priority Subscription. With this support option, you receive:

  • All the benefits of the SUSE Standard Subscription
  • Access to a live person 24×7, in your geography
  • Rapid response times of as little as 60 minutes

Is SUSE Support Your Kind of Open?

With a SUSE Support Solution, you get everything we said we love about open source – collaboration, community, flexibility and access to solutions that fit your needs, plus the added security of support when you need it and on your terms. SUSE Support gives you the confidence you need when implementing an open source solution for your business critical systems. Now, THAT, should be your kind of open.

Find out more about SUSE Support options here.

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Stacey Miller Stacey is a Principal Product Marketing Manager at SUSE. With more than 25 years in the high-tech industry, Stacey has a wide breadth of technical marketing expertise.