stacey_miller, Author at SUSE Communities

January 10, 2020 5:22 pm

1,307 views

New Year; New Support Help Desk; Same Exceptional Support Team

The New Year brings some exciting new changes to SUSE Support. We are making some subtle but important changes to the SUSE Help Desk. This new Help Desk will provide some noted improvements in the way you interact with us. These changes include: Addition of a ReferenceID: All email communications will require the […]

By: stacey_miller

January 6, 2020 7:59 pm

966 views

SUSE Support: Online and Always On

Remember that time in our lives when we had a question we had to look it up in a *gasp* encyclopedia or even ask a person? Those days seem long gone and the typical response now is “Google it!” While the SUSE Support team is always available, let’s not forget our […]

By: stacey_miller

December 3, 2019 4:35 pm

627 views

#DaretobeDifferent; It’s Time to Give

Today is one of those little known holidays. After US Thanksgiving at the end of November, the kickoff of the holiday season on Black Friday and Cyber Monday, we come to #GivingTuesday. Started in 2012, #GivingTuesday is dubbed as a “global day of giving fueled by the power of social media and […]

By: stacey_miller

November 12, 2019 2:00 pm

1,718 views

Dare to Transform IT with SUSE Global Services

"To dare is to lose one’s footing momentarily. To not dare is to lose oneself." I love this quote by Søren Kierkegaard. It talks to me in so many ways because to reach your destination you have to go on a journey. And to make that journey, you […]

By: stacey_miller

October 4, 2019 5:51 pm

1,466 views

Engaging with SUSE Support: Severity Levels, Response Times, and After Hours

When you purchase a SUSE solution, you know that solution is backed by SUSE Support. A significant part of the “backed by SUSE Support” statement means that your solution has a defined lifecycle, is hardened and secured for your business critical systems, and maintenance is provided in the way of patches and security […]

Categories: Products, Solutions, SUSE News, SUSE Services

By: stacey_miller

September 13, 2019 8:47 pm

1,815 views

Microsoft Azure and SUSE High Availability – When Availability Matters

This blog was written based on the SUSECON 2019 presentation given by Stephen Mogg, Technical Strategist for SAP and Public Cloud and Mark Gonnelly, Senior Consultant for SUSE Consulting. Microsoft Azure is one of the best hyper-scale, enterprise-grade, hybrid cloud platform available. In fact, it's the only global public cloud service provider to offer SLAs. […]

By: stacey_miller

September 4, 2019 8:30 pm

1,505 views

Getting Started With SUSE Support

You’ve purchased a SUSE Solution backed by SUSE Support. But what does that really mean for you and your business? And, how do you get started? Having a subscription to your SUSE Solution, you get access to a team that is experienced, always-on and treats you like family. With an average […]

Categories: Geo Clustering for SUSE Linux Enterprise High Availability Extension, Products, Solutions, SUSE CaaS Platform, SUSE Cloud Application Platform, SUSE Enterprise Storage, SUSE Linux Enterprise, SUSE Linux Enterprise High Availability Extension, SUSE Linux Enterprise Server, SUSE Manager, SUSE News, SUSE OpenStack Cloud, SUSE Services, SUSE Storage

By: stacey_miller

August 29, 2019 8:49 pm

1,456 views

Best Practices in Deploying SUSE CaaS Platform V3

Disclaimer: This blog was written based on the SUSECON 2019 presentation given by Martin Weiss, Senior Architect Infrastructure Solutions and Juan Utande Herrera, Senior Architect Infrastructure Solutions., and gives details of deployment of SUSE CaaS Platform 3. The upcoming release of SUSE CaaS Platform 4 will simplify many of the topics discussed in this blog. […]

By: stacey_miller

August 9, 2019 9:41 pm

1,795 views

Spinning, Support, and Open Source

My dad always told me, "You don’t need to buy support; it’s easier and less expensive to fix it yourself." So, being a good daughter, I listened and rarely did. The exception was when I bought my Peloton bike. Peloton, if you don’t know, is […]

By: stacey_miller

July 31, 2019 9:21 pm

1,661 views

No More Sleepless Nights and Long Weekends Doing Maintenance

This blog was written based on the SUSECON 2019 presentation given by Raine Curtis, North America Core Services Team Lead, SUSE Global Services and Stephen Nemeth, Senior Architect, SUSE Global Services. Datacenter maintenance – you dread it, right? Staying up all night to make sure everything runs smoothly and nothing crashes, or possibly losing […]

Author: stacey_miller

New Year; New Support Help Desk; Same Exceptional Support Team

SUSE Support: Online and Always On

#DaretobeDifferent; It’s Time to Give

Dare to Transform IT with SUSE Global Services

Engaging with SUSE Support: Severity Levels, Response Times, and After Hours

Microsoft Azure and SUSE High Availability – When Availability Matters

Getting Started With SUSE Support

Best Practices in Deploying SUSE CaaS Platform V3

Spinning, Support, and Open Source

No More Sleepless Nights and Long Weekends Doing Maintenance

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