Meet Changing Business Demands
Jumpstart your implementation and integration of technologies designed for your digital transformation with a set of fixed-priced services offerings, providing cost-effective and flexible implementation, consulting, premium support, and knowledge transfer.
Select Services will put you on the fast track to the software-defined infrastructure your business wants with the flexibility your business needs.
With three tiers, we give you the flexibility to choose the level of service that matches your business needs. All three tiers provide extraordinary value, built-in flexibility and are designed to develop a true trusted relationship with an expert who is dedicated to the success of your business.
Select Services are specifically designed to:
- Jumpstart your implementation with IT consultants who will help you to quickly design and deploy your solution and provide knowledge transfer to ensure your staff has the skills they need.
- Keep your systems and solutions running smoothly with premium support engineers who will provide proactive support, monitoring, and maintenance checks.
- Meet changing business demands with access to customer success managers who will advocate for your business and provide personalized account management.
A Closer Look
Access to a specialized premium support engineer
This technical expert not only knows the products, but also your IT environment and your business. They will help you get up and running quickly, address changing IT needs and be proactive so that you can get the most out of your technology investment.
Response times tailored to your business requirements
IT disruptions can be costly to the business. That's why Select Services offers rapid response times of as little as 15 minutes.
To keep your systems running smoothly and up-to-date, your named technical expert will ensure maintenance and patch updates occur on a regular schedule.
Sometimes you need a technical expert to come on-site; sometimes it's just nice to put a face to a name. Select Services builds that on-site time into the top two tiers.
Consulting for implementation and knowledge transfer
We knows how important it is to get your IT and DevOps teams knowledgable on new technologies. That's why we've included consulting and knowledge transfer in all three of the Select Services tiers.
A named customer success manager
Whether it's coordinating support personnel, facilitating resolution times, or escalating issues, your customer success manager will provide personalized account management.
|SUSE Select Services Tier|
|Direct Access||15 Service Requests per year||30 Service Requests per year||Unlimited Service Requests|
|Response Time||1 hour||30 minutes||15 minutes|
|Hours of Access||8x5 business hours||8x5 business hours||8x5 business hours|
|Health Check / Patch Updates||Annual/Quarterly||Quarterly/Quarterly||Monthly/Quarterly|
|On-site Support Days||0||Up to 2 days per year||Up to 4 days per year|
|Consulting||5 days||10 days||20 days|
|Assigned Customer Success Manager||No||Yes||Yes|