A Closer Look

Select Services is a blended, 12-month, tiered offering that provides a number of benefits to fast-track your software-defined infrastructure. Working with a dedicated team, you will:

Support
Jumpstart your implementation with IT consultants who will help you to quickly design and deploy your solution and provide knowledge transfer to ensure your staff has the skills they need.
System
Keep your systems and solutions running smoothly with premium engineers who will provide proactive maintenance, monitoring and support.
Business Demands
Meet changing business demands who will advocate for your business, provide personalized account management, and keep you current on technology trends.

Benefits

Select Services jumpstarts implementation and integration of key solutions that help put organizations on a fast-track to a software-defined infrastructure. We couple that consulting with premium services to ensure successful implementations and smooth integration with your existing infrastructure. Key benefits include:

Dedicated named engineer

This technical expert not only knows the products, but also your IT environment and your business. They will help you get up and running quickly, address changing IT needs and be proactive so that you can get the most out of your technology investment.

Response times tailored to your business requirements

IT disruptions can be costly to the business. That's why Select Services offers rapid response times of as little as 15 minutes.

Proactive maintenance

To keep your systems running smoothly and up-to-date, your named technical expert will ensure maintenance and patch updates occur on a regular schedule.

Onsite visits

Sometimes you need a technical expert to come on-site; sometimes it's just nice to put a face to a name. Select Services builds in that on-site time.

Consulting for implementation and knowledge transfer

We knows how important it is to get your IT and DevOps teams knowledgeable on new technologies. That's why we've included consulting and knowledge transfer in all three of the Select Services tiers.

Customer success manager

Whether coordinating personnel, facilitating resolution times, or talking technology trends, your customer success manager will provide personalized account management.


SUSE Select Services Tier tier tiertier tiertiertier
Dedicated Named Engineer 15 Service Requests per year 30 Service Requests per year Unlimited Service Requests
Response Time 1 hour 30 minutes 15 minutes
Health Check / Patch Updates Annual/Quarterly Quarterly/Quarterly Monthly/Quarterly
Onsite visits Up to 2 days per year Up to 4 days per year
Consulting 5 days 10 days 20 days
Customer Success Manager
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