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What is SUSE Technical Support?

Support is available with a valid subscription containing a support entitlement in combination with a product that is under support as per our Product Support Lifecycle.

The following links explain the different subscription options, hours of coverage and the maximum target response times* upon case creation:
Standard entitlement
Priority entitlement

* A response is defined as the time between creation of the case and the initial communication between the support engineer and the contact who raised the case.