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Partner Support (Level 3 Subscription)

What is a Level 3 (L3) subscription? How are they different from regular subscriptions?

Level 3 subscriptions are subscriptions where L1 and L2 support is provided by your hardware vendor or partner where you purchased these subscriptions. The vendor, upon their discretion, may choose to escalate an issue to SUSE.

L3 subscriptions may be listed as L3-Priority or L3-Standard in the SUSE Customer Center (SCC) under your account. L3 subscriptions provide access to content in SCC such as downloads and updates but do not offer access to support.