The following scenarios are not supported as part of a subscription. However, SUSE Global Services has a team ready to assist you and get you from where you are to where you want to go.
System and network design
New configuration, installation & optimization (work requiring consulting and/or training services).
Questions about design or architecture
Third-party software/drivers and uncertified hardware/hypervisors- we request customers to engage with respective vendors.
Products that are outside of general life cycle support (EOL)
Customers may continue to use these products through the subscription term, but SUSE will not provide technical support should any questions arise. When the subscription expires, customers will need to migrate to a new solution.https://www.suse.com/lifecycle/
Systems that are not properly patched
Packages included to satisfy dependencies when including standalone items.
SUSE recommends for Customers interested in information about a specific vulnerability that possibly affects their systems to please share the CVE of that vulnerability and the estimated impact.
Many 3rd party scanners only verify the software package version and will thus give very misleading information for SUSE software which will contain security patches and backports of upstream changes but with a SUSE specific version.