SUSE Sovereign Premium Support is designed to provide direct access to named technical professionals and service delivery managers. This offering is specifically tailored for customers and partners seeking a support solution that is sovereign within the European Union.

Details on our Sovereign Premium Support can be found here.

Sovereign Premium Support subscribers have access to an EU-based Premium Support Engineer during normal business hours:

• European Union 09.00 to 17.00 (local time) Monday to Friday

Note: Gold and Platinum Support Service subscribers may contact their Premium Support Engineer 24x7 for mission critical, production down issues (please refer to your agreement for further information).