Closing a support case
Engineers may close support cases if it is deemed the initial problem is resolved.
Incidents with no customer response will see the severity to be reduced and may also be closed at our discretion.
If a customer determines a case was closed prematurely or if further assistance is needed, on a different issue, additional support cases can be opened. Please reference old case numbers if there is a correlation. Please note that it will be required to provide new logs when opening a new case.