Our dedicated support engineers are:
Always on: We know that service outages don't always happen during the day. That's why we have 24x7, follow-the-sun, localized support. Or, connect with us online through forums, knowledgebase articles and documentation.
Experienced: When problems arise, you need to talk to a someone who can help you minimize downtime. Our support engineers have deep technical expertise built on SUSE's 25 year history.
Treats You Like Family: Our number one goal is to get you to problem resolution. We are transparent, proactive and will communicate with you openly and honestly.
Already have subscriptions
What is included with a SUSE subscription?
Choose the subscription that best meets the needs of your business. For nonproduction and test environments, we recommend a standard subscription. For production and business-critical environments, we recommend a priority subscription.
|Select a product to view the specific support offerings available to you.|
|Software Upgrades & Updates||Yes||Yes|
|Methods of Access||Chat, phone, web||Chat, phone, web|
|Hours of Access||12x5||24x7|
|Response Time||2 hrs Severity 1
4 hrs Severity 2
Next Business Day Severity 3
Next Business Day Severity 4
|1 hours Severity 1
2 hours Severity 2
4 hours Severity 3
Next business day Severity 4
How to Buy
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Need more information?
Check out our whitepaper on HPC support.
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