Our dedicated support engineers are:
Always on: We know that service outages don't always happen during the day. That's why we have 24x7, follow-the-sun, localized support. Or, connect with us online through forums, knowledgebase articles and documentation.
Experienced: When problems arise, you need to talk to a someone who can help you minimize downtime. Our support engineers have deep technical expertise built on SUSE's 25 year history.
Treats You Like Family: Our number one goal is to get you to problem resolution. We are transparent, proactive and will communicate with you openly and honestly.
Already have subscriptions
What is included with a SUSE subscription?
Choose the subscription that best meets the needs of your business. For nonproduction and test environments, we recommend a standard subscription. For production and business-critical environments, we recommend a priority subscription.
|Select a product to view the specific support offerings available to you.|
|Software Upgrades & Updates||Yes||Yes|
|Methods of Access||Chat, phone, web||Chat, phone, web|
|Hours of Access||12x5||24x7|
|Response Time||2 hrs Severity 1
4 hrs Severity 2
Next Business Day Severity 3
Next Business Day Severity 4
|1 hours Severity 1
2 hours Severity 2
4 hours Severity 3
Next business day Severity 4
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Partner with SUSE Global Services. The SUSE Global Services team is not just made up of product, technical and business experts. We are the team beside your team through every stage of your transformation journey.SUSE Global Services