FAQ



Who is eligible?

Any customer running SLES, Red Hat Enterprise Linux or CentOS.

What are the advantages of purchasing the Expanded Support subscription from SUSE?

Choose SUSE Linux Enterprise Server with Expanded Support and you will be able to transition to the most interoperable Linux—SUSE Linux Enterprise Server—while receiving world-class technical support for their existing Linux deployments (such as Red Hat Enterprise Linux and CentOS) and making substantial cost reductions. Linux support from SUSE is ranked #1 by customers and partners. In August 2010, participants in an independent survey conducted by Lighthouse Research ranked SUSE above Oracle and Red Hat in overall quality of Linux-based technical support. VARBusiness Report Card ranks SUSE number one in server operating system support for two reasons: 1) SUSE support meets over 99% of its service level agreements; and 2) 65% of calls are resolved within five minutes.

How do I purchase the SUSE Subscription with Expanded Support?

A SUSE sales representative can give you all the details. All you need to do is request a sales call from us.

What versions of Red Hat Enterprise Linux are supported today?

SUSE offers support for versions of Red Hat Enterprise Linux currently in Red Hat Production Phase at the time the customer signs up for Expanded Support until product end of life per official policies posted by Red Hat.

What hardware platforms are supported?

x86, x86-64 based systems.

Is SUSE "forking" the Red Hat Enterprise Linux distribution?

No. Updates provided by SUSE are built from the source code of the updates that Red Hat publishes and makes available to the general public.

How will the updates and fixes to my Red Hat Enterprise Linux servers be made available?

The packages are delivered online through the Customer Center and onsite using the Subscription Management Tool, which is included with a subscription to SUSE Linux Enterprise Server with Expanded Support. SUSE Linux Enterprise Server with Expanded Support customers can also receive packages through SUSE Manager.

Will IHVs or ISVs support their products running on installations of Red Hat Enterprise Linux maintained by SUSE?

Red Hat Enterprise Linux installations maintained by SUSE will continue to be binary-compatible with the products of IHVs and ISVs. SUSE provides updates built from the source code of the updates that Red Hat publishes and makes available to the general public.

Does this offering include the provision of fixes and updates for defects I encounter on my existing Red Hat Enterprise Linux servers that are not being fixed by Red Hat?

Yes. SUSE will work with the customer to address critical issues and may, at its discretion, provide a fix or update that does not impact binary compatibility with Red Hat's distribution.

Which Red Hat Enterprise Linux distribution types does SUSE support?

SUSE Linux with Expanded Support covers the base server versions of Red Hat Enterprise Linux currently in Red Hat Production Phase at the time the customer signs up for Expanded Support until product end of life per official policies posted by Red Hat. Support for some RHEL 6 add-ons is available. Check with your SUSE sales representative for details.

If I don't renew my subscription for Red Hat Enterprise Linux, will I be able to use the Red Hat Enterprise Linux software?

Yes, under the General Public License (GPL), you may continue to use Red Hat software. You should also review the information at Red Hat FAQ.

What is the impact on certification (hardware and software) when switching to SUSE for Support?

All existing Red Hat IHV and ISV certifications are still applicable.

Will SUSE support CentOS customers with Expanded Support?

Yes.

Will SUSE support Oracle Unbreakable customers migrating to SUSE Linux Enterprise Server?

SUSE will qualify customers through the centralized nomination process. At this time, Oracle Unbreakable or Oracle Enterprise Server are not likely candidates for the offer, but may be considered by exception.

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SUSE Linux Enterprise Server Expanded Support

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