What is SUSE Linux Enterprise Server with Expanded Support?

SUSE Linux Enterprise Server with Expanded Support enables customers to move to SUSE Linux Enterprise Server, the most interoperable Linux platform for physical and virtualized environments, while getting support, patches and updates for other existing Linux platforms. This allows customers to standardize their IT environment in preparation for the journey to the cloud. Here's a closer look:

  • Subscriptions are available in one-year or three-year terms.
  • Updates and fixes are accessible through the SUSE Customer Center, using the SUSE Subscription Management tool or through SUSE Manager (purchased separately).
  • Choose from two levels of support: Priority (maintenance with 24x7 phone, email and chat) and Standard (maintenance with 12x5 phone, email and chat).
  • Support covers SUSE Linux Enterprise Server, Red Hat Enterprise Linux and CentOS.

Who is eligible for SUSE Linux Enterprise Server with Expanded Support?

SUSE supports customers with existing Red Hat Enterprise Linux or CentOS subscriptions and existing or new SUSE Linux Enterprise Server subscriptions.

What versions of Red Hat Enterprise Linux are supported?

SUSE offers support for certain versions of Red Hat Enterprise Linux in production phase until product end-of-life as per policies posted by Red Hat or until the end of the offering subscription term. More information can be found here: https://www.suse.com/products/expandedsupport/technical-information/

What Red Hat Enterprise Linux add-on products are available under this program?

Subscriptions include support for Red Hat Enterprise Linux add-ons including:

  • High Availability
  • Resilient Storage
  • Load Balancer

What hardware platforms are supported?

Hardware platforms that are supported include x86 and x86-64 based systems.

Are SUSE updates for other Linux distributions compatible with my existing systems?

Updates provided by SUSE are built from the source code of the updates that Red Hat publishes and makes available to the general public. Before publishing these updates to their customers, SUSE extensively tests these fixes and updates and repackages them.

Therefore, patches and updates are binary compatible with those published by Red Hat. Hardware and application binary interface compatibility are maintained because SUSE is transparently redistributing software initially developed and released by Red Hat.

Patch comparisons are available through our sales support resources and/or through an evaluation program, where your own technical teams can validate the compatibility of patches provided by SUSE. To request a sales call or to download the evaluation visit: https://www.suse.com/products/expandedsupport/

Why can SUSE provide support for other Linux distributions?

Linux code is open source and available to all for further enhancement. Here's what really happens:

  1. Linux code is developed and maintained by the open source communities, including SUSE and Red Hat engineers.
  2. Linux vendors test the code developed by those communities. Before distribution, SUSE again tests its complete functionality, removes ambiguity and re-packages it for further distribution.
  3. Fixes and patches can be developed by commercial Linux vendors, or they can get these fixes and patches directly from the Linux code tree.
  4. The open source community is the final authority on approving or rejecting fixes and patches for Linux, regardless of who developed them. Commercial vendors develop their own patches and fixes, but these must be approved by the open source communities.
  5. Updates provided by SUSE are built from the source code of the updates that Red Hat publishes and makes available to the general public. Before publishing these updates to our customers, SUSE extensively tests these fixes and updates and repackages them.

Can my other Linux distributions co-exist with SUSE servers long term?

SUSE will provide customers with any available tools for assessing new workloads on SUSE or alignment with hardware updates. However, migration to SUSE Linux Enterprise Server is not a condition of the offering. You are entitled to use each subscription for either a SUSE server or a Red Hat server to aid in the development of new workloads on SUSE Linux Enterprise Server.

Can I rebuild servers or deploy new servers using my existing Linux distribution?

We recommend that you keep your current Red Hat media for situations that require you to build new servers because we understand the organic growth requirements of most data centers.

What levels of support does the SUSE Linux Enterprise Server with Expanded Support subscription include for SUSE and Red Hat distributions?

All packages delivered with the Expanded Support subscription are available with L1, L2 and L3 (resolution of product defects) support. SUSE will work with you to address critical issues and may, at its discretion, provide a fix or update that does not impact binary compatibility with other Linux distributions.

SUSE-authored code fixes for Red Hat are posted upstream as an open source contribution and provided back to Red Hat.

How will the updates and fixes to my Red Hat Enterprise Linux servers be made available?

The packages are delivered online through the SUSE Customer Center and on-site using the Subscription Management Tool, which is included with a subscription to SUSE Linux Enterprise Server with Expanded Support. SUSE Linux Enterprise Server with Expanded Support customers can also receive packages through SUSE Manager.

Are RHEL Extended Update Support or Extended Lifecycle Support Channels provided?

No. SUSE does not provide support for Red Hat Enterprise Linux offerings that are not current production releases.

What is the timeframe for patch availability?

Time required for re-packaging and posting of maintenance updates released by Red Hat is typically less than 48 hours. If a patch is needed sooner, SUSE support may be engaged for a program temporary fix.

Are virtualized servers supported?

Red Hat Enterprise Linux is supported as a guest on Red Hat Enterprise Linux hosts, SUSE Linux Enterprise hosts, Microsoft Hyper-V or on VMware ESX.

Where can I get more information?

More information about this program can be found at www.moreinterop.com and www.suse.com/expandedsupport.

What if I have more questions?

Your SUSE sales representative can connect you with program leads to answer any other questions you have.

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SUSE Linux Enterprise Server Expanded Support

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