Subscriptions and Services Support

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Support subscriptions deliver what you need most—reliable, enterprise-ready, and secure solutions from the oldest expert in open-source solutions. Our open, open philosophy frees you from vendor lock in, while still giving you exceptional support.

One Source for All Your Open Source Solutions

Making open source solutions dependable for the enterprise for over 25 years, SUSE provides access to real people who are passionate about ensuring that your open source solutions continue to help you meet the changing demands of your business.

Our team is:

Responsive. Our support customer care team is available via phone, ticket, or chat. Offering two levels of support, our team can provide 24x7x365 coverage and as little as 1 hour response time via phone, ticket or chat.
Experienced. We staff our support customer care team with product experts who have an average tenure of over 8 years of making open source dependable for your enterprise.
Open. We will keep you informed every step of the way from service request to resolution. Our support customer care team is transparent and communicates with you.

SUSE Support: What Is It and Why Do You Need It?

Assure Subscriptions Compliance

Avoid subscription gaps that conflict with accepted compliance terms in your End User License Agreement (EULA) or contract terms for your SUSE solutions.

Enhanced Security Protection

On average, SUSE releases about 9 security patches every month. That’s over 100 per year. These allow you to proactively avoid security vulnerabilities and reduce risk.

Access to Increased Functionality

Enjoy access to updates and service pack upgrades that improve stability, add new features and enhance functionality

Excellent Support Service

Access to product experts on our support teams 24x7x365. Always open support includes access to knowledgebase, customer forums, documentation, security CVEs and more.

Cost Savings

Forget costly licensing fees; buy what matters: Support.

Standard
Software Upgrades & Updates	Yes
Technical Support	Unlimited
Methods of Access	Chat, Phone, Web
Hours of Access	12x5
Response Time	2 hrs Severity 1 4 hrs Severity 2 Next Business Day Severity 3 Next Business Day Severity 4

Priority
Software Upgrades & Updates	Yes
Technical Support	Unlimited
Methods of Access	Chat, Phone, Web
Hours of Access	24x7
Response Time	1 hrs Severity 1 2 hrs Severity 2 4 hrs Severity 3 Next Business Day Severity 4