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XML error when trying to register the product

This document (3044358) is provided subject to the disclaimer at the end of this document.

Environment


SUSE Linux Enterprise Server 10
SUSE Linux Enterprise Server 10 Service Pack 1
SUSE Linux Enterprise Server 10 Service Pack 2
SUSE Linux Enterprise Desktop 10
SUSE Linux Enterprise Desktop 10 Service Pack 1
SUSE Linux Enterprise Desktop 10 Service Pack 2

Situation

When trying to register the product by using the YaST "Novell Customer Center Configuration" module, the registration stops with the following error message:

Code point \\u0010 is not a valid character in XML at /usr/bin/suse_register line 822

The same error occurs when using the "suse_register" commandline utility.

Resolution

The problem occurs while suse_register collects several hardware information to create an XML file. For this purpose it uses several"hwinfo" commands. If the BIOS gives the output in malicious format, the suse_register utility fails to create the XML file.

For a solution, please check if a BIOS update is available.

Instead of updating the BIOS, a workaround would be to slightly modify the registration process: In the YaST "Novell Customer Center Configuration" dialogue leave the tickboxes for collecting the additional information unchecked. This includes the following options:

  • Hardware Profile
  • Optional Information
If you want to register using the suse_register commandline tool instead of YaST, you have to append the following options: --no-optional --no-hw-data

Additional Information

Among others, the error was experienced with an ASUS M2NPV-VM mainboard. The CPU information released by the BIOS of this mainboard was in unexpected format. Updating the BIOS to at least revision 0705 solves the problem.

Change Log

2010-04-06 - Franz Hassels - Removed "Reported to Engineering" as requested by Cheryl King
2009-04-21      fhassel      Included suse_register, adjusted products
2007-03-23      fhassel      Initial version

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:3044358
  • Creation Date:26-MAR-07
  • Modified Date:27-APR-12
    • SUSESUSE Linux Enterprise Desktop
      SUSE Linux Enterprise Server

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