SUSE Manager Server Migration results in Web UI error 503

This document (000019678) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Manager Server 4.0

Situation

SUSE Manager Server migration from 3.2 to 4.0 results in Web UI error 503. The related error messages inthe logs  are given below.
/etc/apache2/error_log:
[Fri Jul 31 08:56:40.555685 2020] [proxy_ajp:error] [pid 21839] (70007)The timeout specified has expired: AH01030: ajp_ilink_receive() can't receive header
[Fri Jul 31 08:56:40.555806 2020] [proxy_ajp:error] [pid 21839] [client 10.184.137.50:57881] AH00992: ajp_read_header: ajp_ilink_receive failed
[Fri Jul 31 08:56:40.555811 2020] [proxy_ajp:error] [pid 21839] (70007)The timeout specified has expired: [client 10.184.137.50:57881] AH00878: read response failed from [::1]:8009 (localhost)
[Fri Jul 31 08:57:21.425662 2020] [proxy_ajp:error] [pid 21843] (70007)The timeout specified has expired: AH01030: ajp_ilink_receive() can't receive header
[Fri Jul 31 08:57:21.425821 2020] [proxy_ajp:error] [pid 21843] [client 10.184.137.50:57893] AH00992: ajp_read_header: ajp_ilink_receive failed
 
/var/log/rhn/rhn_web_ui log:
2020-07-31 08:31:48,855 [RHN Message Dispatcher] WARN  org.hibernate.engine.jdbc.spi.SqlExceptionHelper - SQL Error: 0, SQLState: null
2020-07-31 08:31:48,859 [RHN Message Dispatcher] ERROR org.hibernate.engine.jdbc.spi.SqlExceptionHelper - Connections could not be acquired from the underlying database!
2020-07-31 08:31:48,866 [RHN Message Dispatcher] ERROR com.redhat.rhn.common.messaging.ActionExecutor - java.lang.ExceptionInInitializerError
2020-07-31 08:31:49,672 [main] ERROR com.suse.manager.webui.services.impl.SaltService - Unable to connect: com.suse.salt.netapi.exception.SaltException: java.sql.SQLException: Connection Error: SSL not allowed by server, retrying in 5 seconds.





 

Resolution

1)Verify the correct password using the below command
# psql -U susemanager -h 127.0.0.1 susemanager

The correct password results in successfull database login. The wrong password results in the below error:
"psql FATAL password authentication failed for user susemanager"

2)Once the correct password is known, modify the password in the configuration file /etc/rhn/rhn.conf.

3)Restart the spacewalk service.
#spacewalk-service restart

Cause

The password in the configuration files /etc/rhn/rhn.conf and /etc/salt/master.d/susemanager_engine.conf was incorrect.

Status

Top Issue

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000019678
  • Creation Date: 10-Aug-2020
  • Modified Date:10-Aug-2020
    • SUSE Manager Server

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