Press Release

SUSE Linux Joins TSANet Support Platform

Today, SUSE Linux, the international Open Source technology leader and solutions provider, announced its participation in TSANet - the "Technical Support Alliance Network".

Oakland, CA
July 1, 2002

Today, SUSE Linux, the international Open Source technology leader and solutions provider, announced its participation in TSANet - the "Technical Support Alliance Network". TSANet is a global support platform that hosts more than 150 hardware and software providers. Within the scope of TSANet, various manufacturers cooperate in providing solutions for problems their enterprise customers encounter in connection with their applications. Joining this manufacturer-independent network, SUSE provides optimum support for complex enterprise solutions.

"High-profile, certified IT solutions are the filigree interaction of hardware, operating system, and applications. Our customers expect us to handle defects as quickly as possible - and of course even across manufacturer borders," explains Kai Altenfelder, Head of the Support Services of SUSE Linux AG. "To the benefit of our joint customers, TSANet assists us in tackling problems in collaboration with various technology providers in an efficient manner. This way, we create additional security for the successful deployment of Linux in mission-critical systems."

SUSE offers professional Linux users custom-tailored support services ranging from assistance within defined turnaround times during regular office hours, up to the permanent availability of specifically designated SUSE support engineers who are well trained with the customer's systems and available "24/7".

More than any other provider in the Linux market, SUSE has the competence, experience, and infrastructure required to provide efficient high-level support services. Through the close interweaving of support with the development competence of the SUSE Labs, SUSE can solve problems down to the level of the Linux source code. This guarantees maximum operating security for the entire IT infrastructure - from desktop systems to high-end servers.

For detailed information on the support offer of SUSE please check http://support.suse.de/en/

About TSANet

Established in 1993, TSANet (Technical Support Alliance Network) is a global alliance of more than 150 software and hardware providers like Dell, Hewlett-Packard, IBM, Intel, Lotus, Oracle, and Sun. TSANet helps manufacturers to simplify the service offer for users who utilize multi-vendor solutions and solve difficulties with multi-vendor solutions more efficiently. For more information please check http://www.tsanet.org

About SuSE

SUSE Linux is one of the world's leading providers of complete solutions based on the Open Source operating system Linux. In addition to operating systems and application software for private customers, SUSE offers software solutions and complete systems for the deployment of Linux in companies.

SUSE supports its enterprise customers with a comprehensive range of qualified consulting, training, and support services. The company, which hosts the world's largest development team for Open Source solutions, has made its unique project and support know-how accessible via the Internet in the largest existing Linux knowledge database.

For more information, please visit http://www.suse.de/en/

About Novell
Novell, Inc. is a leading provider of information solutions that deliver secure identity management (Novell® Nsure™), Web application development (Novell exteNd™) and cross-platform networking services (Novell Nterprise™), all supported by strategic consulting and professional services (Novell NgageSM). Active in the open source community with its Ximian and SUSE Linux brands, Novell is firmly committed to open source and offers comprehensive Linux products and services for the enterprise, from the desktop to the server. Novell's vision of one Net - a world without information boundaries - helps customers realize the value of their information securely and economically. For more information, call Novell's Customer Response Center at (888) 321-4CRC (4272) or visit http://www.novell.com. Press should visit http://www.novell.com/pressroom.

Novell is a registered trademarks; Nsure, exteNd and Nteprise are trademarks; and Ngage is a service mark of Novell, Inc. in the United States and other countries. SUSE is a registered trademark of SUSE Linux AG. * All third-party trademarks are the property of their respective owners.

Press Contacts

Kevan Barney
SUSE
Telephone: +1 801-861-2931
Email: kbarney@suse.com

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