[Rancher] We have a few customizations with our on-premise deployment. For example, we run a forked version of the RKE OpenStack driver with new capabilities. Will Rancher Support cover such customizations?

This document (000020458) is provided subject to the disclaimer at the end of this document.

Resolution

Customizations are defined to include any changes to the original source code, including but not limited to changes to the User Interface, the addition or modification of adapters such as for authentication, VM or server provisioning, deploying the software (e.g., the management server) on an operating system or Docker versions that are not certified by SUSE Rancher, and altering the scripts and byte code included with the product. Customizations to this software may have unintended consequences and cause issues that are not present with the original, unmodified software. As a result, it is our policy that any bugs, defects, or other issues that are present in areas of the product that the Customer has altered must be reproduced by the Customer on an unmodified system prior to the submission of a support case or bug report. Additionally, the Customer is required to state all customizations present on the system when submitting a support case.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020458
  • Creation Date: 10-Nov-2021
  • Modified Date:10-Nov-2021
    • SUSE Rancher
    • SUSE Rancher Longhorn

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