Major version upgrade fails using SUSE Manager Server for clients running on Azure Cloud

This document (000020359) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Manager 4.1 Server
SUSE Manager 4.2 Server
 

Situation

Major version upgrade/migration is triggered on SUSE Manager Server (migration from SLE 12 to SLE 15). SUSE Manager System as well as the client are running in Azure Cloud. When the migration of the client is triggered within the "Provisioning" tab on top of SUSE Manager Server web-UI, the auto-installation is started correctly, "reinstall system" is chosen from the grub menu, however, then the migration hangs on client side and following message is visible in Azure console.

Booting 'reisntall-system'

Resolution

Within SUSE Manager Server web-UI, in the "Autoinstallation -> Profile" of the upgrade go to "Autoinstallation Details" and add to the "Kernel Options" following:

textmode=1 console=ttyS0

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020359
  • Creation Date: 05-Aug-2021
  • Modified Date:05-Aug-2021
    • SUSE Manager

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