Missing channels in SUSE Manager PAYG (pay as you go) subscription

This document (000019948) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Manager 4.1 Server
SUSE Manager 4.0 Server

Situation

Whenever it comes to managing PAYG (Pay as you go) only instances (for which there is no on-prem/BYOS subscription purchased via SUSE), the needed channels do not automatically appear in SCC for SUSE Manager to sync from.

Resolution

SUSE is aware of the problem and is currently preparing for a final fix.
Please contact your Sales representative or open a Support Case with SUSE Customer Support. As a workaround SUSE will provide a subscription free of charge to the product needed and that will allow for to the product channels. 

The (final) solution Engineering is working on is to extract the credentials from one running PAYG instance and then use them to mirror the product. This is the same strategy used with Red Hat subscriptions in Expanded Support. This is one of the top priority problems to be solved with SUSE Manager 4.2 GA, expected for late June 2021. SLES for SAP full solution might take a bit longer than GA release though, and could get released as a maintenance update after 4.2 GA.

Cause

Wrong handling of PAYG subscriptions in the queries of SUSE Manager to SCC.

Status

Reported to Engineering

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000019948
  • Creation Date: 20-Apr-2021
  • Modified Date:29-Apr-2021
    • SUSE Manager Server

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