systemd-tmpfiles-setup.service failed after upgrade from SLES 11 SP4 to SLES 15

This document (000019707) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Linux Enterprise Server SLES 15 SP2
​​​​​SUSE Linux Enterprise Server SLES 15 SP1
SUSE Linux Enterprise Server SLES 15
SUSE Linux Enterprise Server SLES 11 SP4

Situation

This situation only does occur when using an additional database (LDAP as example) inside nsswitch for user/group.

During system start the systemd-tempfiles-setup.service  and/or services that do depend on this service do fail. If a service has failed can be reviewed with command :
systemctl list-units --failed

Resolution

Please execute the following command to add the missing system users/groups to the system :
/usr/bin/systemd-sysusers /usr/lib/sysusers.d/systemd.conf

Cause

The users/groups could not be added because a post update script did fail because the nss database was not accessible during upgrade. This happens for example if you use LDAP in nsswitch.conf and the LDAP database however runs on the local system. 

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000019707
  • Creation Date: 25-Sep-2020
  • Modified Date:25-Sep-2020
    • SUSE Linux Enterprise Server

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