Cups crashs while receiving jobs from accounts containing umlaut characters.

This document (7022777) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Linux Enterprise Server 12 Service Pack 2 (SLES 12 SP2)

Situation

cups crash on receiving print jobs from accounts containing German umlaut characters with messages similar to the following:

Sep 25 14:10:21 linux cups-lpd[77617]: Connection from <remote.server.name> (IPv4 <remote.server.ip>)
Sep 25 14:10:21 linux cups-lpd[77617]: Receive print job for HAL-232
Sep 25 14:10:21 linux cupsd[66532]: process 66532: arguments to dbus_message_iter_append_basic() were incorrect, assertion "_dbus_check_is_valid_utf8 (*string_p)" failed in file dbus-message.c line 2676.
Sep 25 14:10:21 linux cupsd[66532]: This is normally a bug in some application using the D-Bus library.
Sep 25 14:10:21 linux cupsd[66532]:   D-Bus not built with -rdynamic so unable to print a backtrace
Sep 25 14:10:21 linux cups-lpd[77617]: Unable to create job - Success
Sep 25 14:10:21 linux cups-lpd[77617]: Closing connection
Sep 25 14:10:21 linux systemd[1]: cups.service: Main process exited, code=dumped, status=6/ABRT
Sep 25 14:10:21 linux systemd[1]: cups.service: Unit entered failed state.
Sep 25 14:10:21 linux systemd[1]: cups.service: Failed with result 'core-dump'.

Resolution

Please contact SUSE Technical Services for retrieving a Program Temporary Fix in case this issue is experienced.

Cause

The handling of German umlaut characters causes an encoding error causing cups to crash.

Additional Information


Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7022777
  • Creation Date: 26-Mar-2018
  • Modified Date:03-Mar-2020
    • SUSE Linux Enterprise Server

< Back to Support Search

For questions or concerns with the SUSE Knowledgebase please contact: tidfeedback@suse.com

SUSE Support Forums

Get your questions answered by experienced Sys Ops or interact with other SUSE community experts.

Join Our Community

Support Resources

Learn how to get the most from the technical support you receive with your SUSE Subscription, Premium Support, Academic Program, or Partner Program.


SUSE Customer Support Quick Reference Guide SUSE Technical Support Handbook Update Advisories
Support FAQ

Open an Incident

Open an incident with SUSE Technical Support, manage your subscriptions, download patches, or manage user access.

Go to Customer Center