AD users and groups unable to be looked up via winbind

This document (7013409) is provided subject to the disclaimer at the end of this document.


SUSE Linux Enterprise Server 11 Service Pack 2
Samba 3.6.3-0.30.1 and associated packages


wbinfo -u fails
wbinfo -g fails
AD users and groups are not resolved via winbind even after the server is successfully joined to the domain

Verified that the server properly joined the domain.  net ads testjoin came back ok.  kinit commands worked fine, kerberos tickets were properly issued to the server. Just any winbind operations failed with a generic 'unable to look up users' error.


Updated to Samba 3.6- or later. After updating the appropriate packages and rebooting everything worked as expected.


This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7013409
  • Creation Date: 03-Oct-2013
  • Modified Date:28-Sep-2022
    • SUSE Linux Enterprise Server

< Back to Support Search

For questions or concerns with the SUSE Knowledgebase please contact: tidfeedback[at]

SUSE Support Forums

Get your questions answered by experienced Sys Ops or interact with other SUSE community experts.

Join Our Community

Support Resources

Learn how to get the most from the technical support you receive with your SUSE Subscription, Premium Support, Academic Program, or Partner Program.

SUSE Customer Support Quick Reference Guide SUSE Technical Support Handbook Update Advisories
Support FAQ

Open an Incident

Open an incident with SUSE Technical Support, manage your subscriptions, download patches, or manage user access.

Go to Customer Center