Interface of Subscription Management Tool for SUSE Linux Enterprise and Novell Customer Center

Frequently Asked Questions

How do I get SMT to retrieve information and sync with NCC?

From an SMT server, open a shell window and enter the following:

  • $> smt ncc-sync

How do I see registrations of a SMT server?

From the SMT server, open a shell window and enter the following:

  • $> smt list-registrations

How do I get a report of available subscriptions and usage from SMT?

From the SMT server, open a shell window and enter the following:

  • $> smt report

How do I command the SMT server to send registration information to NCC?

Normally SMT checks and sends updates to NCC every 15 minutes. To command SMT to send registration information to NCC:

  1. On the SMT server, open the /etc/smt.conf file and make sure the forwardRegistration property is set to true.
  2. From the SMT server, open a shell window and enter the following:
    $> smt register

What if SMT has registrations which I do not see in NCC?

One possibility is that you have 1 or more provisional subscriptions.

Provisional subscriptions are temporary subscriptions that are auto-created when a server is registered without a subscription code. Since these subscriptions are temporary, they are not shown in NCC.

Since servers are still associated with provisional subscriptions, these subscriptions are displayed in SMT so that they are properly managed.

What if my usage counts on the SMT server do not match those in NCC?

Normally SMT checks and sends updates to NCC every 15 minutes. It is possible that this capability has been disabled in SMT, or issues exist that make it impossible for the SMT server to connect to NCC. You can command SMT to send registration information to NCC and then re-sync the SMT server to NCC. You can accomplish this by doing the following:

  1. On the SMT server, open the /etc/smt.conf file and make sure the forwardRegistration property is set to true
  2. From the SMT server, open a shell window and enter the following:
    $> smt register
    $> smt ncc-sync

What if I my registration node and usage counts are not correct?

Novell® strives to provide correct information but occasionally there are situations that cause these counts to display incorrectly. Possible causes include:

  • 1.Node counts were assigned to the wrong registration - You may manage your registered systems by clicking on My Products > Systems from the left menu. For detailed information on how to manage them, view the NCC User Guide. If you need personal assistance with this, please contact the Novell License Activation Team at 800-418-8373 or email them at activation@novell.com, or chat with them online (hours of operation are 24/7).
  • Support was renewed and/or consolidated incorrectly - You can verify your recent subscription renewal purchases by clicking on Administration > Order Tracking. If you see any discrepancies with your purchases, please contact the Customer Resolution Team at CustomerResolution@novell.com and have them verify your recent renewal purchases.
  • Multiple server registrations - The same server was registered multiple times which causes usage count in SMT to show more than actual use count. Within NCC, go to the Subscription Details page, and click on the Systems tab, then remove any unused or invalid systems.
  • SMT not connecting properly - SMT Server is not connecting and properly sending registration information to NCC. Either set up SMT to report automatically or manually send registrations to NCC.

How do I compare subscriptions from the SMT report and NCC?

  1. Sync with NCC:
    • From the SMT server, open a shell window and enter the following:
      $> smt ncc-sync
  2. To view the report in SMT:
    • From the SMT server, open a shell window and enter the following:
      $> smt report
  3. Log into NCC
    • Navigate to the Products List Page by clicking on "My Products".
    • Search for the activation code shown in the SMT report for each subscription by filtering on: Activation Code > contains > {an activation code from smt report}
    • Once found, open up "information" by clicking on the "i" icon.
  4. Compare the used/count numbers against the same numbers in the SMT report.
  5. Be sure to click on "Show Previous Versions" in NCC so you can see the complete list.
  6. If you want to see the original order details, double click on the product, and click on the Novell SO# that is listed in the Overview tab.
  7. If you want to see who is registered to this subscription, double click on the product and click on the User Access tab.

How do I compare SMT's System Registration report to NCC?

  1. Initialize SMT server
    From the SMT server, open a shell window and enter the following:
    $> smt ncc-sync
  2. View the list of SMT registrations
    From the SMT server, open a shell window and enter the following:
    $> smt list-registrations --verbose
  3. Log into NCC
    url: www.novell.com/center
  4. Select My Products/Systems
    Mouse over the "My Products" label at the top of the first column.
    Click on the "Systems" link in the first column.
  5. Validate listing of systems (all systems in SMT should appear in NCC) and compare SMT Report and NCC listing for systems

How do I set a default subscription in NCC?

  1. Novell can coordinate with your SMT server and automatically assign systems to an appropriate subscription or you can manually set the subscription.
  2. Log into NCC
  3. Select My Products/Mirror Credentials
    • Mouse over the "My Products" label at the top of the first column.
    • Click on the "Mirror credentials" link in the first column.
  4. Select Default Subscription
    • Scroll down to subscriptions area and select a default subscription from drop down boxes. For example, choose a default subscription for SLES.

In the details of the product subscription, what does "Purchase Used/Count" mean, and what if I believe I'm using more (or less) than the number it displays?

  • Purchase Used
    • This is the number of systems that have been registered against this subscription. To see a list of systems, click on the Systems tab.
  • Purchase Count
    • This represents the number of systems that were purchased and allowed on this subscription.
    • If this is incorrect, you will need to contact the Customer Resolution Team at CustomerResolution@novell.com

In My Products > Mirror Credentials and the list of Channels, what if I don't see a channel that I think should be there?

Review product subscriptions for which the missing channel would apply and verify that at least one active subscription exists. If there is an active subscription and the channel is still missing, contact the Novell Customer Resolution Team at CustomerResolution@novell.com.

Under the My Products > Mirror Credentials, in the Credentials section, what is the purpose of the username and password?

The Mirror Credentials username and password are used for configuring the SMT server to communicate with NCC. Without that information, SMT won't be able to determine what data to retrieve from NCC.

Who do I contact regarding how to use SMT?

You have multiple options to renew your SUSE Linux Enterprise subscription:

On the SUSE Support site, you'll find an extensive knowledge base and you can open a service request if you need further help.

Who do I contact regarding how my NCC is displaying information?

Contact the Novell Customer Resolution Team at CustomerResolution@novell.com

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