Frequently Asked Questions about Using the Subscription Management Tool (SMT) with the SUSE Customer Center (SCC)

Frequently Asked Questions

How do I get SMT to retrieve information and sync with SUSE Customer Center (SCC)?

From an SMT server, open a shell window and enter the following:

  • $> smt ncc-sync

How can I see the registrations of a SMT server?

From the SMT server, open a shell window and enter the following:

  • $> smt list-registrations

How do I get a report of available subscriptions and usage from SMT?

From the SMT server, open a shell window and enter the following:

  • $> smt report

With SCC this report is not yet available. We're working on fixing this, and we apologize for the inconvenience.

How do I command the SMT server to send registration information to SCC?

Normally, SMT checks and sends updates to SCC or NCC every 15 minutes. To command SMT to send registration information to Customer Center:

  1. On the SMT server, open the /etc/smt.conf file and make sure the forwardRegistration property is set to true.
  2. From the SMT server, open a shell window and enter the following:
    $> smt register

What if SMT has registrations which I do not see in SCC?

One possibility is that you have one or more provisional subscriptions.

Provisional subscriptions are temporary subscriptions that are auto-created when a server is registered without a subscription code. Since these subscriptions are temporary, they do not appear in SCC.

When servers are still associated with provisional subscriptions, SMT displays these subscriptions so you can properly manage them.

What if my usage counts on the SMT server do not match those in SCC?

Normally, SMT checks and sends updates to SCC every 15 minutes. It is possible that this capability has been disabled in SMT, or issues exist that make it impossible for the SMT server to connect to SCC. You can command SMT to send registration information to SCC and then re-sync the SMT server to SCC. You can accomplish this by doing the following:

  1. On the SMT server, open the /etc/smt.conf file and make sure the forwardRegistration property is set to true.
  2. From the SMT server, open a shell window and enter the following:
    $> smt register
    $> smt ncc-sync

What if I my registration node and usage counts are not correct?

SUSE strives to provide correct information, but occasionally there are situations that cause these counts to display incorrectly. Possible causes include:

  • First node counts were assigned to the wrong registration. You may manage your registered systems by clicking on the Systems tab in the SUSE Customer Center. For detailed information on how to manage systems, view the SCC User Guide. If you need personal assistance with this, please contact the Novell License Activation Team at 800-418-8373 or email them at activation@novell.com, or chat with them online (they are available 24/7).
  • Multiple server registrations. The same server was registered multiple times, which causes usage count in SMT to show more than the actual use count. Within SCC, go to the Systems tab, then remove any unused or invalid systems.
  • SMT Server is not connecting and properly sending registration information to SCC. Either set up SMT to report automatically or manually send registrations to SCC.

How do I compare the SMT System Registration report to SCC?

  1. Initialize SMT server
  2. From the SMT server, open a shell window and enter the following:
      $> smt scc-sync
  3. View the list of SMT registrations. From the SMT server, open a shell window and enter the following:
      $> smt list-registrations--verbose
  4. Log into the SCC url: scc.suse.com
  5. Go to the Systems tab
  6. Validate the list of systems (all systems in SMT should appear in SCC) and compare the SMT System Registration Report and the SCC listing for systems.

In the details of the product subscription, what does "Purchase Used/Count" mean, and what if I believe I'm using more (or less) than the number it displays?

  • Purchase Used
    • This is the number of systems that have been registered against this subscription. To see a list of systems, click on the Systems tab.
  • Purchase Count
    • This represents the number of systems that you purchased and which are allowed on this subscription.
    • If this is incorrect, you will need to contact the Customer Resolution Team at CustomerResolution@novell.com.

    Whom do I contact about how to use SMT?

    • You have multiple options to renew your SUSE Linux Enterprise subscription.
    • On the SUSE Support site, you'll find an extensive knowledgebase, and you can open a service request if you need further help.

    Whom do I contact about how my SCC is displaying information?

    Contact SUSE

    If you need an immediate answer, please .

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