With the accelerated adoption of Linux operating systems by enterprises worldwide, demand for higher-level support services is growing, especially in mission-critical areas where applications such as in-memory databases are running on Linux platforms. “SUSE Business Critical Linux” will be provided jointly by Fujitsu and SUSE to address customers’ evolving needs with a highly reliable, 24/7 support framework that significantly extends current support periods, from five years to up to eight years per SUSE service pack.
This exclusive offering provides business customers with one-stop shopping, including Fujitsu-manufactured servers and other hardware. Together, Fujitsu and SUSE will help customers cut risks, ensure around-the-clock application availability and long-term application stability, and optimize maintenance schedules and costs.
Katsue Tanaka, SVP, Head of Platform Software Business Unit at Fujitsu Limited, says: “We are pleased to announce ‘SUSE Business Critical Linux’ as an outcome of the strategic alliance with SUSE. This new support ensures the highly reliable and secure computing environment required in mission-critical systems, and the offering further extends and strengthens the existing strategic partnership between SUSE and Fujitsu.”
Rupert Lehner, Head of Enterprise Platform Services at Fujitsu EMEIA, says: “We’re proud to introduce this unique service offering to customers worldwide. Open source business applications are rapidly evolving, and with this comes a growing demand for flexible, fast and secure support services that can meet organizations’ enterprise requirements for maximum system reliability. Together with our preferred Linux partner, SUSE, we are committed to delivering open source-based solutions for the most challenging business environments. This service agreement takes our strategic partnership to a new level.”
“The long-term support provided by SUSE with Fujitsu for mission-critical computing is big news for enterprise customers seeking always-on solutions that really are always on,” said Phillip Cockrell, SUSE vice president of Worldwide Alliance Sales. “Mission-critical workloads demand the powerful technology and detailed, ongoing support and service this joint solution will provide.”
The new service offering will help meet enterprise requirements for maximum data and application availability and rapid innovation in the data center, and will support the ever-increasing demands of mission-critical workloads.
Pricing and Availability
Fujitsu will make “SUSE Business Critical Linux” available in EMEIA and Japan from July 2017, to customers running “SUSE Linux Enterprise Server 12” and “SUSE Linux Enterprise Server 12 High Availability Extension.” The service will subsequently be rolled out to other regions globally. Pricing varies according to region.
Notes to Editors
“SUSE Business Critical Linux” covers all x86-64 platforms, both bare metal servers (Fujitsu Server PRIMERGY, Fujitsu Server PRIMEQUEST, Fujitsu Server BS2000 SE infrastructure and non-Fujitsu hosts) and virtual servers.
Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 155,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.5 trillion yen (US $40 billion) for the fiscal year ended March 31, 2017. For more information, please see http://www.fujitsu.com.
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