SUSE Support

Here When You Need Us

Internal Server error while accessing Autoinstallation profiles in SMLM WebUI

This document (000021949) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Multi Linux Manager 5.x


Situation

After migration from SUSE Manager 4.3 to SUSE Multi Linux Manager 5.x,  clicking Autoinstallation Profiles results in an Internal Server Error in  the WebUI.

The following is  logged in the rhn.webui.log:

ERROR com.redhat.rhn.frontend.servlets.SessionFilter - Error during transaction. Rolling back
javax.servlet.ServletException: java.lang.NullPointerException: Cannot invoke "org.cobbler.Profile.getName()" because "prof" is null
	at org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:535) ~[struts.jar:1.2.9]
	at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:433) ~[struts.jar:1.2.9]
	at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:237) ~[struts.jar:1.2.9]
	at com.redhat.rhn.frontend.struts.RhnRequestProcessor.process(RhnRequestProcessor.java:103) ~[rhn.jar:?]
	at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196) ~[struts.jar:1.2.9]
	at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414) ~[struts.jar:1.2.9]
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:529) ~[tomcat-servlet-4.0-api.jar:4.0.FR]
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:623) ~[tomcat-servlet-4.0-api.jar:4.0.FR]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199) ~[catalina.jar:9.0.98]
	at 

Resolution

Each *.json file of the profile need to be verified and the files with an incorrect path for the distribution must be replaced with the correct one.

The files where the distribution path is correct can be ignored.

 

Get the list of profiles and the distributions:

ls -l  /var/lib/cobbler/collections/distros/
ls -l /srv/www/distributions/

 

Example :

Edit the distro file sles15sp5-suse-base:1:JLR.json :

change the wrong path

initrd "/srv/www/htdocs/distros/SLES-15-SP5-DVD-x86_64/boot/x86_64/loader/initrd" 
kernel "/srv/www/htdocs/distros/SLES-15-SP5-DVD-x86_64/boot/x86_64/loader/linux" 

to

initrd "/srv/www/distributions/1-sles15sp5-base/boot/x86_64/loader/initrd" 
kernel "/srv/www/distributions/1-sles15sp5-base/boot/x86_64/loader/linux"

Follow the same procedure for all the distribution files and then restart the cobbler service:

systemctl restart cobblerd

 

Cause

The profiles are corrupted during the migration from SUSE Manager 4.3 to any version less than SUSE Multi Linux Manager 5.0.5.

Status

Reported to Engineering

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000021949
  • Creation Date: 29-Jul-2025
  • Modified Date:26-Aug-2025
    • SUSE Manager Server

< Back to Support Search

For questions or concerns with the SUSE Knowledgebase please contact: tidfeedback[at]suse.com

tick icon

SUSE Support Forums

Get your questions answered by experienced Sys Ops or interact with other SUSE community experts.

tick icon

Support Resources

Learn how to get the most from the technical support you receive with your SUSE Subscription, Premium Support, Academic Program, or Partner Program.

tick icon

Open an Incident

Open an incident with SUSE Technical Support, manage your subscriptions, download patches, or manage user access.