System does not show in SUSE Manager after bootstrap.

This document (000021008) is provided subject to the disclaimer at the end of this document.


SUSE Manager 4.2.x
SUSE Manager 4.3.x


After the bootstrap completed without errors and the salt-key is accepted the system does not show up in the SUSE Manager webUI system list.

In '/var/log/rhn/rhn_web_ui.log' located on the SUSE Manager server the following message is seen:

2023-02-15 08:59:55,915 [salt-event-thread-7] WARN - Got no result for grains.items on minion <name> (minion did not respond in time)
2023-02-15 09:00:06,794 [salt-event-thread-7] WARN - Got no result for grains.items on minion <name> (minion did not respond in time)
2023-02-15 09:00:06,794 [salt-event-thread-7] WARN  com.suse.manager.reactor.messaging.RegisterMinionEventMessageAction - Grains from minionID=<name> cannot be fetched, some information can be missing
2023-02-15 09:00:12,230 [salt-event-thread-7] WARN - Got no result for config.get on minion <name> (minion did not respond in time)
2023-02-15 09:00:12,230 [salt-event-thread-7] ERROR com.suse.manager.reactor.messaging.RegisterMinionEventMessageAction - Error registering minion id: <name>
com.suse.salt.netapi.exception.SaltException: Master not found in minion configuration


Increase the timeout by adding the following line to '/etc/rhn/rhn.conf' located on the SUSE Manager server:

java.salt_presence_ping_timeout = <value>

The default value is 4 (seconds), adjust the value within a range of 4-400 (seconds).
After this a restart of spacewalk is needed:

# spacewalk-service restart


The affected system is unable to respond back to SUSE Manager within the configured timeout


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  • Document ID:000021008
  • Creation Date: 09-Mar-2023
  • Modified Date:09-Mar-2023
    • SUSE Manager Server

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