Pay-as-you-go instances are unable to be connected to SUSE Manager

This document (000020849) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Manager 4.2
SUSE Manager 4.3
SUSE Linux Enterprise Server 15 SP4

Situation

A system is running SUSE Manager on SLES 15 SP4.

Running rpm -q release-notes-susemanager shows the SUSE Manager version.
release-notes-susemanager-4.2.9-...

When trying to add an PAYG Instance under Admin => Setup Wizard => Pay-as-you-go, the following error occurs:

Error getting instance data: CA file

The following errors are observed in the /var/log/rhn/rhn_taskomatic_daemon.log.
2022-11-03 10:40:00,939 [DefaultQuartzScheduler_Worker-7] ERROR com.redhat.rhn.taskomatic.task.payg.PaygAuthDataExtractor - Exit status: 6
2022-11-03 10:40:00,939 [DefaultQuartzScheduler_Worker-7] ERROR com.redhat.rhn.taskomatic.task.payg.PaygAuthDataExtractor - stderr:
CA file for server <name_or_ip_address> not found (/usr/share/pki/trust/anchors/registration_server_<name_or_ip_address>.pem)

2022-11-03 10:40:00,939 [DefaultQuartzScheduler_Worker-7] ERROR com.redhat.rhn.taskomatic.task.payg.PaygUpdateAuthTask - error getting instance data 
com.redhat.rhn.taskomatic.task.payg.PaygDataExtractException: CA file for server <name_or_ip_address> not found (/usr/share/pki/trust/anchors/registration_server_<name_or_ip_address>.pem)

        at com.redhat.rhn.taskomatic.task.payg.PaygAuthDataExtractor.extractAuthData(PaygAuthDataExtractor.java:128)
        at com.redhat.rhn.taskomatic.task.payg.PaygUpdateAuthTask.updateInstanceData(PaygUpdateAuthTask.java:77)
        at java.base/java.util.ArrayList.forEach(ArrayList.java:1541)
        at com.redhat.rhn.taskomatic.task.payg.PaygUpdateAuthTask.execute(PaygUpdateAuthTask.java:61)
        at com.redhat.rhn.taskomatic.task.RhnJavaJob.execute(RhnJavaJob.java:89)
        at com.redhat.rhn.taskomatic.TaskoJob.execute(TaskoJob.java:170)
        at org.quartz.core.JobRunShell.run(JobRunShell.java:202)
        at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:573)

Resolution

On the SUSE Manager server do the following:
  1. spacewalk-service stop
  2. zypper ref
  3. zypper patch
  4. spacewalk-service start
NOTE: If a reboot is suggested, please reboot the server (see https://documentation.suse.com/suma/4.2/en/suse-manager/upgrade/server-z.html)

For SUSE Manager 4.2 minimum Patch Level Upgrade(Z Upgrade) is release-notes-susemanager-4.2.10
For SUSE Manager 4.3 minimum Patch Level Upgrade(Z Upgrade) is release-notes-susemanager-4.3.3

Cause

The certificate path for SUSE cloud registration servers on SLE clients have changed starting in SLES 15 SP4.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020849
  • Creation Date: 09-Nov-2022
  • Modified Date:14-Nov-2022
    • SUSE Manager Server

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