Patching of clients using SUSE Manager fails with error 404
This document (000020742) is provided subject to the disclaimer at the end of this document.
SUSE Manager 4.2 Server
On Ubuntu clients:
E: Failed to fetch https://suma.fqdn:443/rhn/manager/download/ubuntu_20.04-update_group_1-ubuntu-2004-amd64-main-updates/getPackage/mysql-client-core-8.0_8.0.30-0ubuntu0.20.04.2.amd64-deb.deb 404 404 [IP: 172.17.21.30 443]
On SUSE Linux Enterprise Server clients:
Zypper command failure: Running scope as unit: run-raa43f3a5a76a4f46b13dfd0214e2586d.scope File './getPackage/NULL/d523df42e1b9f21c768aa196c41a08ec145441d2d830d9bc38d65fc02faabc42/supportutils-plugin-susemanager-client-4.3.2-150000.3.18.1.noarch.rpm' not found on medium 'https://suma.fqdn:443/rhn/manager/download/sles_15.3-update_group_1-sle-manager-tools15-updates-x86_64'
suma:~ # ll -d /var/spacewalk drwxr-xr-x 6 wwwrun root 60 Aug 12 17:46 /var/spacewalk suma:~ # ll -d /var/spacewalk/* drwxr-xr-x 4 wwwrun root 27 Aug 31 10:20 /var/spacewalk/packages drwxr-xr-x 4 wwwrun www 34 Aug 25 12:20 /var/spacewalk/rhn drwxr-xr-x 3 root root 21 Aug 12 17:46 /var/spacewalk/suse drwxrwxr-x 2 wwwrun www 6 Aug 12 17:38 /var/spacewalk/systems suma:~ # ll -d /var/spacewalk/packages/* drwxr-xr-x 3547 wwwrun www 61440 Aug 31 10:38 /var/spacewalk/packages/1 drwxr-xr-x 4099 wwwrun www 69632 Aug 15 10:44 /var/spacewalk/packages/NULL suma:~ # ll -d /var/spacewalk/packages/1/* | head drwxr-xr-x 4 wwwrun www 59 Aug 31 10:36 /var/spacewalk/packages/1/000 drwxr-xr-x 3 wwwrun www 22 Aug 31 10:35 /var/spacewalk/packages/1/001 drwxr-xr-x 4 wwwrun www 55 Aug 31 10:37 /var/spacewalk/packages/1/002 drwxr-xr-x 3 wwwrun www 21 Aug 31 10:21 /var/spacewalk/packages/1/003 drwxr-xr-x 3 wwwrun www 36 Aug 31 10:38 /var/spacewalk/packages/1/004 drwxr-xr-x 6 wwwrun www 102 Aug 31 10:38 /var/spacewalk/packages/1/005 drwxr-xr-x 5 wwwrun www 84 Aug 31 10:38 /var/spacewalk/packages/1/006 drwxr-xr-x 4 wwwrun www 58 Aug 31 10:38 /var/spacewalk/packages/1/007 drwxr-xr-x 7 wwwrun www 109 Aug 31 10:37 /var/spacewalk/packages/1/009 drwxr-xr-x 7 wwwrun www 134 Aug 31 10:38 /var/spacewalk/packages/1/00a
The packages (e.g. wireless-regdb) are correctly stored in the database and assigned to the proper channel (for example wireless-regdb is available in both, updates and security channels which is correct). The metadata of the channels are also correct. The problem is that for "tomcat" the package file does not exists due to incorrect permissions and ownership within "/var/spacewalk/packages/" directory.
As a part of troubleshooting, it is needed to check if the "tomcat" user is allowed to access the package file, e.g.:
sudo -u tomcat ls /var/spacewalk/packages/1/e66/wireless-regdb/2022.06.06-0ubuntu1~18.04.1/all-deb/e666b45d8f34f0f5ebd1c3b0cfebea4d5f090950b35271e0b973c3badce01404/wireless-regdb-2022.06.06-0ubuntu1~18.04.1.all-deb.deb
All folders and the files in the sub-directory "/var/spacewalk" should be readable by the "tomcat" user. By default, the "tomcat" user is member of the "www" group, and the default owner of the "/var/spacewalk" directory is "wwwrun:www".
All files and folders that "tomcat" cannot access within the folder "/var/spacewalk" can be listed by running following command:
find /var/spacewalk/ -print0 | sudo -u tomcat perl -Mfiletest=access -l -0ne 'print unless -r'
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- Document ID:000020742
- Creation Date: 01-Sep-2022
- Modified Date:14-Sep-2022
- SUSE Manager Server
- SUSE Manager
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