Error trying to resolve 'xmlrpc.rhn.redhat.com': [Errno -2] Name or service not known
This document (000020610) is provided subject to the disclaimer at the end of this document.
Environment
Suse Manager Proxy 4.2
Situation
Customer can restart the salt-broker service with no issue, but its status remains in failed:
# systemctl restart salt-broker # systemctl status salt-broker ● salt-broker.service - Salt ZeroMQ Proxy (broker) Loaded: loaded (/usr/lib/systemd/system/salt-broker.service; enabled; vendor preset: disabled) Active: failed (Result: exit-code) since Thu 2022-03-10 08:25:40 CET; 1s ago Process: 4852 ExecStart=/usr/bin/salt-broker (code=exited, status=1/FAILURE) Main PID: 4852 (code=exited, status=1/FAILURE) Mar 10 08:25:40 sumaproxy4new systemd[1]: Started Salt ZeroMQ Proxy (broker). Mar 10 08:25:40 sumaproxy4new salt-broker[4852]: [PubChannelProxy] Error trying to resolve 'xmlrpc.rhn.redhat.com': [Errno -2] Name or service not known Mar 10 08:25:40 sumaproxy4new systemd[1]: salt-broker.service: Main process exited, code=exited, status=1/FAILURE Mar 10 08:25:40 sumaproxy4new systemd[1]: salt-broker.service: Failed with result 'exit-code'.Salt-broker message logs:
# tail -f /var/log/salt/broker
2022-03-10 08:41:16,244 DEBUG Using 'rhn_parent' from /etc/rhn/rhn.conf as 'master'
2022-03-10 08:41:16,247 DEBUG [SaltBroker] Readed config: {'publish_port': '4505', 'ret_port': '4506', 'interface': '0.0.0.0', 'tcp_keepalive': True, 'tcp_keepalive_idle': 300, 'tcp_keepalive_cnt': -1, 'tcp_keepalive_intvl': -1, 'master': 'xmlrpc.rhn.redhat.com'}
2022-03-10 08:41:16,247 INFO [SaltBroker] Starting Salt ZeroMQ Proxy [PID: 5163]
2022-03-10 08:41:16,296 ERROR [SaltBroker] [PubChannelProxy] Error trying to resolve 'xmlrpc.rhn.redhat.com': [Errno -2] Name or service not known
Resolution
1) Go to /etc/rhn/rhn.conf and edit parent hostname
2) Go to /etc/sysconfig/rhn/up2date and edit server hostname
3) Restart salt-broker service
systemctl restart salt-broker
4) Double check salt-broker service status
systemctl status salt-broker
from proxy.rhn_parent = xmlrpc.rhn.redhat.com to proxy.rhn_parent = sumahostname
2) Go to /etc/sysconfig/rhn/up2date and edit server hostname
from serverURL[comment]=Remote server URL (use FQDN) https://xmlrpc.rhn.redhat.com/XMLRPC to serverURL[comment]=Remote server URL (use FQDN) https://sumahostname/XMLRPC
3) Restart salt-broker service
systemctl restart salt-broker
4) Double check salt-broker service status
systemctl status salt-broker
Cause
This Suse proxy server has registered to Redhat Server before. But parent's hostname does not update to configuration automatically.
Disclaimer
This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:000020610
- Creation Date: 10-Mar-2022
- Modified Date:15-Mar-2022
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- SUSE Manager Proxy
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