SUMA Client Patch Status (WebUI and CLI) is Not in Sync

This document (000020572) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Manager 4.1
SUSE Linux Enterprise Server for SAP Applications 12 SP5

Situation

A SLES-SAP SUSE Manager client is showing two different statuses for the needed patches; the webUI indicates more patches available to be installed, while the client command line indicates no new updates are available.

Resolution

Re-generate yum cache for affected channels from SUMA command line (replace the '*' with the name of the actual channels which are used on the affected client).

1. List all the channels which are assigned to the affected client:

# spacecmd system_details <name_of_the_client>

2. Re-generate yum cache for affected channels:

# spacecmd -u <admin> --debug -- softwarechannel_regenerateyumcache -f '*'

...for example:

# spacecmd -u sadmin --debug -- softwarechannel_regenerateyumcache -f 'sles12sp5-sap-sandbox-SLE12-SP5-SAP-Pool for x86_64'

3. Run package refresh at least for the affected client: in the webUI click on the affected system => Software => Update package list

Cause

Abnormal communication between the SUSE Manager and the client causes this issue, and the regenerating of the YUM cache resolves it. Please notice that removing and registering the client again may or may not resolve this issue.

Additional Information

If this TID did not help, please also check the TID 000019939 (Clients report pending updates in web-UI even when they are fully patched) regarding taskomatic.service.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

Document ID:000020572
Creation Date: 31-Jan-2022
Modified Date:24-Mar-2022
- SUSE Linux Enterprise Server for SAP Applications
- SUSE Manager Server
- SUSE Manager Proxy

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