Supportconfig gets stuck when executing the SES plugin
This document (000020532) is provided subject to the disclaimer at the end of this document.
To exclude a supportconfig plugin, in this case the SES plugin, use the -o option as this will toggle the specified keyword on or off. Since the pses plugin is enabled (on) by default, this will then disable it:
Additionally, to determine where exactly the plugin is having problems, note that supportconfig uses the following temp directory to store information needed to generate the supportconfig tar file:
Using something like the following command can help to show the last Ceph related file being created / worked on by supportconfig which can provide clues as to what is causing it to be stuck:
Additionally, while it is stuck also checking in "/var/log/scc_`hostname`_`date`_`time`/plugin-ses.txt" may provide a hint on what exactly it is getting stuck on.
1. Very large SES log files due to the cluster not being healthy for an extended period of time and log rotation not working / not configured / not configured optimally.
2. Large number of crash entries causing cluster health status commands to take a very long time to complete.
For cause 2. see information on the usage of "ceph crash" in the SES 6 online documentation. Alternatively consider removing all older crash entries by running "ceph crash prune 1", in this example, specifying 1 will keep all crashes not older than 1 day. If there are a large number of daemon crashes, this would indicate an underlying problem with the Ceph cluster, be sure that this has been addressed.
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- Document ID:000020532
- Creation Date: 07-Jan-2022
- Modified Date:07-Jan-2022
- SUSE Enterprise Storage
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