mgr-sync refresh aborts with "No product tree entry found for label“

This document (000020427) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Manager Server 4.2

Situation

When running a "mgr-sync refresh" this aborts with:

No product tree entry found for label“
#mgr-sync refresh
Refreshing Channel families [DONE]
Refreshing SUSE products    [FAIL]
       Error: <Fault -1: "redstone.xmlrpc.XmlRpcFault: unhandled internal exception: No product tree entry found for label: 'sle-manager-tools15-beta-pool-x86_64-sp2'">

Resolution

Delete those channels that no longer exist:

spacewalk-remove-channel -c sle-manager-tools15-beta-pool-x86_64-sp2
spacewalk-remove-channel -c sle-manager-tools15-beta-updates-x86_64-sp2

If the error still exists, please contact SUSE Technical Support in time.

Cause

The "sle-manager-tools15-beta-pool-x86_64-sp2" and "sle-manager-tools15-beta-updates-x86_64-sp2" channels do no longer exist. Please remove these channels and rung a refresh again.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.