Loading the new Rancher Dashboard in an airgapped environment redirects to /fail-whale

This document (000020099) is provided subject to the disclaimer at the end of this document.

Situation

Issue

When attempting to view the new Rancher dashboard in an airgapped environment, or one that requires a proxy to access the internet, the dashboard eventually times out and the user is redirected to https://rancher_server/fail-whale
Screenshot of error

Root cause

As the dashboard is currently in beta testing, the code for it resides in our CDN instead of being included in our images. The service responsible for pulling this code currently does not support proxy configuration.

Resolution

Until the dashboard goes into a General Release status, there is a requirement for internet connectivity to https://releases.rancher.com and https://github.com from both the Rancher cluster and also downstream controlplane nodes for this functionality to work.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020099
  • Creation Date: 06-May-2021
  • Modified Date:06-May-2021
    • SUSE Rancher

< Back to Support Search

For questions or concerns with the SUSE Knowledgebase please contact: tidfeedback@suse.com

SUSE Support Forums

Get your questions answered by experienced Sys Ops or interact with other SUSE community experts.

Join Our Community

Support Resources

Learn how to get the most from the technical support you receive with your SUSE Subscription, Premium Support, Academic Program, or Partner Program.


SUSE Customer Support Quick Reference Guide SUSE Technical Support Handbook Update Advisories
Support FAQ

Open an Incident

Open an incident with SUSE Technical Support, manage your subscriptions, download patches, or manage user access.

Go to Customer Center