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Loading the new Rancher Dashboard in an airgapped environment redirects to /fail-whale

This document (000020099) is provided subject to the disclaimer at the end of this document.



When attempting to view the new Rancher dashboard in an airgapped environment, or one that requires a proxy to access the internet, the dashboard eventually times out and the user is redirected to https://rancher_server/fail-whale
Screenshot of error

Root cause

As the dashboard is currently in beta testing, the code for it resides in our CDN instead of being included in our images. The service responsible for pulling this code currently does not support proxy configuration.


Until the dashboard goes into a General Release status, there is a requirement for internet connectivity to and from both the Rancher cluster and also downstream controlplane nodes for this functionality to work.


This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020099
  • Creation Date: 06-May-2021
  • Modified Date:06-May-2021
    • SUSE Rancher

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