How is my Rancher Hosted Prime environment monitored?

This document (000020085) is provided subject to the disclaimer at the end of this document.


Rancher Hosted Prime is monitored by multiple systems which will trigger an email/SMS notification to a SUSE Rancher Hosted DevOps on-call engineer in the event there's a problem with your environment. Prometheus and Grafana are used to monitor the health of the VMs running Rancher Hosted Prime and look at CPU, load, memory, and disk metrics. CloudWatch is used to monitor response times and database health inside the cloud infrastructure. Pingdom is used to monitor uptime and availability from multiple geographies. If at any time you notice a performance or availability problem with Rancher Hosted Prime, please open a support case on our support portal.


This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020085
  • Creation Date: 25-Apr-2023
  • Modified Date:28-Apr-2023
    • SUSE Rancher

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