SAPHanaController running in timeout when starting SAP Hana

This document (000019899) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Linux Enterprise Server 12
SUSE Linux Enterprise Server 15
SUSE Linux Enterprise High Availability 15
SUSE Linux Enterprise High Availability 12

Situation

When starting the SAPHanaTopology resource, it runs into a timeout and reports the following:
2021-02-17T08:25:15.592739+00:00 hec45v121180 SAPHanaTopology(rsc_SAPHanaTopology_HEB_HDB02)[347536]: INFO: RA ==== end action monitor_clone with rc=0 (0.164.0) (3s)==== 2021-02-17T08:25:16.949090+00:00 hec45v121180 SAPHanaController(rsc_SAPHanaController_HEB_HDB02)[107918]: ERROR: ACT: SAPHANA: System HEB-HDB02 start failed: #01217.02.2021 08:25:16#012WaitforStarted#012FAIL: Timeout 2021-02-17T08:25:17.060321+00:00 hec45v121180 SAPHanaController(rsc_SAPHanaController_HEB_HDB02)[107918]: INFO: RA ==== end action start_clone with rc=1 (0.164.0) (3604s)==== 2021-02-17T08:25:17.062424+00:00 hec45v121180 lrmd[92063]:   notice: finished - rsc:rsc_SAPHanaController_HEB_HDB02 action:start call_id:38 pid:107918 exit-code:1 exec-time:3603556ms queue-time:0ms 2021-02-17T08:25:17.062842+00:00 hec45v121180 crmd[92066]:   notice: Result of start operation for rsc_SAPHanaController_HEB_HDB02 on hec45v121180: 1 (unknown error) 2021-02-17T08:25:17.063016+00:00 hec45v121180 crmd[92066]:   notice: hec45v121180-rsc_SAPHanaController_HEB_HDB02_start_0:38 [ 1:P:master1:master:worker:master\nSOK\n ] 2021-02-17T08:25:17.065503+00:00 hec45v121180 stonith-ng[92062]:   notice: Watchdog will be used via SBD if fencing is required 2021-02-17T08:25:17.120832+00:00 hec45v121180 lrmd[92063]:   notice: executing - rsc:rsc_SAPHanaController_HEB_HDB02 action:stop call_id:39 

Resolution

Workaround:
In /usr/lib/ocf/resource.d/suse/SAPHanaController change the line:
# TODO: PRIO9: something more dynamic than 3600 seconds in WaitforStarted
    output=$($SAPCONTROL -nr $InstanceNr -function WaitforStarted 3600 1)
to:

# TODO: PRIO9: something more dynamic than 3600 seconds in WaitforStarted
    output=$($SAPCONTROL -nr $InstanceNr -function WaitforStarted 7200 1)


Issue has been resolved in the following version (or higher):

  • SUSE Linux Enterprise Module for SAP Applications 15): SAPHanaSR-ScaleOut-0.180.1-3.19.1
  • SUSE Linux Enterprise Server for SAP  Applications 12:  SAPHanaSR-ScaleOut-0.180.1-3.23.1

Cause

In some environments the SAP Hana database needs more then the hard-coded 3600 seconds timeout to start.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000019899
  • Creation Date: 14-Oct-2021
  • Modified Date:14-Oct-2021
    • SUSE Linux Enterprise High Availability Extension
    • SUSE Linux Enterprise Server for SAP Applications

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