openATTIC connection failure when Rados Gateway is configured to use port 443

This document (7023554) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Enterprise Storage 5

Situation

openATTIC fails to connect to the RGW (Rados GateWay) if the RGW is configured to use SSL (Secure Socket Layer - port 443) with a self-signed certificate using the steps from the online documentation.
From within openATTIC on the "System" tab the following error is seen:

Object Gateway API Connection Failed
Connection error: (errno n/a) SSL error. Probably trying to access a non SSL connection. -retry

In the openATTIC log file at "/var/log/openattic/openattic.log" the following is logged:

2018-11-21 15:16:11,708 104779 mod_wsgi ERROR rest_client#do_request - RGW REST API failed GET, SSL error.

Resolution

On the openATTIC node take the following steps:

- Edit "/etc/sysconfig/openattic" and change the below section as follows:

# Enable/Disable SSL certificate verification.
RGW_API_SSL_VERIFY=""

- Restart the openATTIC services by running from the console:

# oaconfig restart

Cause

The default setting of "0" is handled incorrectly currently and should be fixed in a future maintenance release.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7023554
  • Creation Date: 03-Dec-2018
  • Modified Date:03-Mar-2020
    • SUSE Enterprise Storage

< Back to Support Search

For questions or concerns with the SUSE Knowledgebase please contact: tidfeedback@suse.com

SUSE Support Forums

Get your questions answered by experienced Sys Ops or interact with other SUSE community experts.

Join Our Community

Support Resources

Learn how to get the most from the technical support you receive with your SUSE Subscription, Premium Support, Academic Program, or Partner Program.


SUSE Customer Support Quick Reference Guide SUSE Technical Support Handbook Update Advisories
Support FAQ

Open an Incident

Open an incident with SUSE Technical Support, manage your subscriptions, download patches, or manage user access.

Go to Customer Center