VNC fails on SLE11 "Error:access denied ("""""connect,resolve")

This document (7016151) is provided subject to the disclaimer at the end of this document.


SUSE Linux Enterprise Server 11 Service Pack 1 (SLES 11 SP1)
SUSE Linux Enterprise Server 11 Service Pack 2 (SLES 11 SP2)
SUSE Linux Enterprise Server 11 Service Pack 3 (SLES 11 SP3)


When attempting a VNC connection through a browser it fails and a message is written to /var/log/messages

"Error:access denied ("""""connect,resolve") 
(note the IP address will be your server you are trying to access, not


One of two resolutions/workarounds are available to use"
1) Downgrade Java on the Windows client you are trying to connect from to Java7.
2) Use an alternate VNC application on the client such as TightVNC or UltraVNC

A fix for this issue has been released for SUSE Linux Enterprise Server 11 SP3 in
tightvnc-1.3.9-81.15.1 and later.

Customers with Long Term Service Pack Support (LTSS) should contact technical support
to request this fix.


The upgrade of Java 8 uses additional security features that are not currently available with the SLE11 VNC server.


This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7016151
  • Creation Date: 05-Feb-2015
  • Modified Date:28-Sep-2022
    • SUSE Linux Enterprise Server

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