Samba printjob Properties cannot be displayed

This document (7015986) is provided subject to the disclaimer at the end of this document.


SUSE Linux Enterprise Server 11 Service Pack 3 (SLES 11 SP3)


On a Windows 7 or 8 client, trying to view the Properties of a printjob sent to a samba/cups print server result in the following error on the client:

Document properties cannot be displayed. Operation could not be completed (error 0x00000057).

The samba log shows the following error:

[<date> <time>,  5, pid=24832]
  get_stored_queue_info: total_count = 2
  count:[2], prt_status:[1], []
[<date> <time>, 10, pid=24039]
[<date> <time>,  1, pid=24832]
  connecting to cups server /var/run/cups/cups.sock:631
       spoolss_GetJob: struct spoolss_GetJob
          out: struct spoolss_GetJob
              info                     : NULL
              needed                   : *
                  needed                   : 0x00000000 (0)
              result                   : WERR_INVALID_PARAM


The samba maintenance update: samba-3.6.3-0.56.1 released February 2015 includes the patch to correct the spoolss EnumJobs and GetJob responses. Please install the recommended update.


Incorrect spoolss EnumJobs and GetJob codepaths are causing the problem.
They use and return the printing backend job identifier (sysjob), rather than the one allocated and returned by Samba on job submission.

Additional Information


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  • Document ID:7015986
  • Creation Date: 11-Dec-2014
  • Modified Date:28-Sep-2022
    • SUSE Linux Enterprise Server

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