Designer 4.0.2 on SLES 11 SP2 causes SIGSEGV during startup

This document (7014575) is provided subject to the disclaimer at the end of this document.

Environment

NetIQ Designer 4.0.2
NetIQ Identity Manager 4.0
SUSE Linux Enterprise Server 11 Service Pack 2 (SLES 11 SP2)

Situation

During startup of Designer on SLES11 SP2 it can crash with a SIGSEGV, and the hserr.pid file will contain:

Register to memory mapping:

EAX=0x00000000 is an unknown value
EBX=0xaa5f0ff4: <offset 0x1cff4> in /usr/lib/libxcb.so.1 at 0xaa5d4000
ECX=0xa65d4570 is an unknown value
EDX=0xf696b3b4 is pointing into the stack for thread: 0x08058c00

The interesting part is the /usr/lib/libxcb.so.1, and this points to an issue with xulrunner not being initialized correctly.

Resolution

The readme for Designer mentions that one should edit Designer.ini and add

-Dorg.eclipse.swt.browser.XULRunnerPath=/usr/lib/xulrunner-<version>/

In this case it have been seen that adding:

-Dorg.eclipse.swt.browser.XULRunnerPath=/usr/lib64/xulrunner-<version>/

Instead will solve this issue.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014575
  • Creation Date: 18-Feb-2014
  • Modified Date:03-Mar-2020
    • SUSE Linux Enterprise Server

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