XML error when trying to register the product

This document (3044358) is provided subject to the disclaimer at the end of this document.


SUSE Linux Enterprise Server 10 SP2
SUSE Linux Enterprise Server 10 SP1
SUSE Linux Enterprise Server 10
SUSE Linux Enterprise Desktop 10 SP2
SUSE Linux Enterprise Desktop 10 SP1
SUSE Linux Enterprise Desktop 10


When trying to register the product by using the YaST "SUSE Customer Center Configuration" module, the registration stops with the following error message:
Code point \\u0010 is not a valid character in XML at /usr/bin/suse_register line 822

The same error occurs when using the "suse_register" commandline utility.


The problem occurs while suse_register collects several hardware information to create an XML file. For this purpose it uses several"hwinfo" commands. If the BIOS gives the output in malicious format, the suse_register utility fails to create the XML file.

For a solution, please check if a BIOS update is available.

Instead of updating the BIOS, a workaround would be to slightly modify the registration process: In the YaST "SUSE Customer Center Configuration" dialogue leave the tickboxes for collecting the additional information unchecked. This includes the following options:
  • Hardware Profile
  • Optional Information
If you want to register using the suse_register commandline tool instead of YaST, you have to append the following options: --no-optional --no-hw-data

Additional Information

Among others, the error was experienced with an ASUS M2NPV-VM mainboard. The CPU information released by the BIOS of this mainboard was in unexpected format. Updating the BIOS to at least revision 0705 solves the problem.


This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:3044358
  • Creation Date: 26-Mar-2007
  • Modified Date:23-Feb-2021
    • SUSE Linux Enterprise Desktop
    • SUSE Linux Enterprise Server

< Back to Support Search

For questions or concerns with the SUSE Knowledgebase please contact: tidfeedback[at]suse.com

SUSE Support Forums

Get your questions answered by experienced Sys Ops or interact with other SUSE community experts.

Join Our Community

Support Resources

Learn how to get the most from the technical support you receive with your SUSE Subscription, Premium Support, Academic Program, or Partner Program.

SUSE Customer Support Quick Reference Guide SUSE Technical Support Handbook Update Advisories
Support FAQ

Open an Incident

Open an incident with SUSE Technical Support, manage your subscriptions, download patches, or manage user access.

Go to Customer Center