Our dedicated support engineers are
Always on
We know that service outages don't always happen during the day. That's why we have 24x7, follow-the-sun, localized support. Or, connect with us online through forums, knowledgebase articles and documentation.
Experienced
When problems arise, you need to talk to a someone who can help you minimize downtime. Our support engineers have deep technical expertise built on SUSE's 25 year history.
Treating You Like Family
Our number one goal is to get you to problem resolution. We are transparent, proactive and will communicate with you openly and honestly.
Learn more about
SUSE Support
Read the Support Flyer
Already have subscriptions
to manage?
Maximize the value of open source with
a SUSE solution, backed by SUSE Support.
01
Proactive Security
On average, SUSE releases 9 security pages per month. That's over 100 per year. Access them from the SCC to avoid security vulnerabilities and reduce risk.
02
Increased Function
Enjoy access to updates and service pack upgrades that improve stability, and add enhanced features and functions.
03
Excellent Support Service
Ability to access our product experts 24x7, means your business is secure. You will always have a relationship with a SUSE team that provides business value and customer satisfaction.
Select a product to view the specific support offerings available to you.
|
Standard
|
Priority
|
|||
|---|---|---|---|---|
| Software Upgrades & Updates |
Yes |
Yes |
||
| Technical Support |
Unlimited |
Unlimited |
||
| Methods of Access |
Chat, phone, web |
Chat, phone, web |
||
| Hours of Access |
12x5 |
24x7 |
||
| Response Time |
2 hrs Severity 1 |
1 hours Severity 1 |
How to Buy
Talk Directly to SUSE
Speak over chat or request a call back.
Locate a SUSE Partner
Search by type, location and specialization.
Need more information?
Check out our whitepaper on HPC support.
Public Cloud Launch
Choose your preferred cloud service provider.
Buy Online
Use the SUSE Shop to buy SUSE products online.
SUSE Knowledgebase
Find more information about your product choice
Is your business meeting the needs of the digital economy?
Partner with SUSE Global Services. The SUSE Global Services team is not just made up of product, technical and business experts. We are the team beside your team through every stage of your transformation journey.