Upstream information

CVE-2017-9324 at MITRE

Description

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

SUSE information

Overall state of this security issue: Does not affect SUSE products

This issue is currently rated as having important severity.

CVSS v2 Scores
  National Vulnerability Database
Base Score 6.5
Vector AV:N/AC:L/Au:S/C:P/I:P/A:P
Access Vector Network
Access Complexity Low
Authentication Single
Confidentiality Impact Partial
Integrity Impact Partial
Availability Impact Partial
CVSS v3 Scores
  National Vulnerability Database
Base Score 8.8
Vector AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Access Vector Network
Access Complexity Low
Privileges Required Low
User Interaction None
Scope Unchanged
Confidentiality Impact High
Integrity Impact High
Availability Impact High
SUSE Bugzilla entries: 1043086 [RESOLVED], 1043244 [RESOLVED]

SUSE Security Advisories:

List of released packages

Product(s) Fixed package version(s) References
openSUSE Leap 42.2
  • otrs >= 3.3.17-5.3.1
  • otrs-doc >= 3.3.17-5.3.1
  • otrs-itsm >= 3.3.14-5.3.1
Patchnames:
openSUSE-2017-691