Upstream information

CVE-2013-4717 at MITRE


Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/, Kernel/System/, Kernel/System/Ticket/IndexAccelerator/, Kernel/System/Ticket/IndexAccelerator/, and Kernel/System/

SUSE information

Overall state of this security issue: Does not affect SUSE products

This issue is currently rated as having moderate severity.

CVSS v2 Scores
  National Vulnerability Database
Base Score 6.5
Vector AV:N/AC:L/Au:S/C:P/I:P/A:P
Access Vector Network
Access Complexity Low
Authentication Single
Confidentiality Impact Partial
Integrity Impact Partial
Availability Impact Partial
CVSS v3 Scores
  National Vulnerability Database
Base Score 8.8
Vector CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Attack Vector Network
Attack Complexity Low
Privileges Required Low
User Interaction None
Scope Unchanged
Confidentiality Impact High
Integrity Impact High
Availability Impact High
CVSSv3 Version 3.1
SUSE Bugzilla entry: 828850 [RESOLVED / FIXED]

SUSE Security Advisories:


List of released packages

Product(s) Fixed package version(s) References
openSUSE Tumbleweed
  • otrs >= 3.3.16-37.1
  • otrs-doc >= 3.3.16-37.1
  • otrs-itsm >= 3.3.14-37.1
openSUSE Tumbleweed GA otrs-3.3.16-37.1

SUSE Timeline for this CVE

CVE page created: Wed Jul 10 14:15:50 2013
CVE page last modified: Thu Dec 7 13:06:37 2023