Upstream information

CVE-2013-4088 at MITRE

Description

Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

SUSE information

Overall state of this security issue: Does not affect SUSE products

This issue is currently rated as having moderate severity.

CVSS v2 Scores
CVSS detail National Vulnerability Database
Base Score 4
Vector AV:N/AC:L/Au:S/C:P/I:N/A:N
Access Vector Network
Access Complexity Low
Authentication Single
Confidentiality Impact Partial
Integrity Impact None
Availability Impact None
CVSS v3 Scores
CVSS detail National Vulnerability Database
Base Score 6.5
Vector CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
Attack Vector Network
Attack Complexity Low
Privileges Required Low
User Interaction None
Scope Unchanged
Confidentiality Impact High
Integrity Impact None
Availability Impact None
CVSSv3 Version 3.1
No SUSE Bugzilla entries cross referenced.

SUSE Security Advisories:

    openSUSE-SU-2013:1338-1

List of released packages

Product(s) Fixed package version(s) References
openSUSE Tumbleweed
  • otrs >= 3.3.16-37.1
  • otrs-doc >= 3.3.16-37.1
  • otrs-itsm >= 3.3.14-37.1
 Patchnames:
openSUSE-Tumbleweed-2024-10073

SUSE Timeline for this CVE

CVE page created: Fri Feb 14 18:42:18 2014
CVE page last modified: Mon Oct 6 18:19:20 2025